Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Account registration

I’m trying to register my 3 account. I put my number and email and the places provided but when I click on the register button nothing happens. Can you help me solve this problem please. Your great response will be appreciated. Thanks.@Three

Rizwan by Fledgling
  • 1450 Views
  • 1 replies
  • 0 likes

'Register' button not working

Tried to load into My3 app today and was told I have to re-register due to changes. While going through the registration page, I put my number, email and password but then when I hit the register button, nothing happens. Sometimes it will load a Capt...

Krimmy by Fledgling
  • 2904 Views
  • 2 replies
  • 0 likes

Pay monthly contract continuation

My husband has a three account on a monthly contract and has gone abroad to work for 5-6 months in New Zealand. He has had to remove his sim from his phone as he has been provided with a New Zealand sim and number to use while he is there. As long as...

AM10 by Fledgling
  • 2487 Views
  • 3 replies
  • 0 likes

Account registration

Anyone else found that they can only register ONE account. I have three internet and one phone account and it will only let me register the phone. It tells me that my number is not recognised (not a three number) when I try to access ant of the inter...

Janis by Fledgling
  • 1416 Views
  • 1 replies
  • 0 likes

Using an account without 2 factor authentication?

I am my Mother's guardian and deal with all her affairs. I set her up with a 3 sim 18 months ago and I administer it. When she became unable to use any sort of mobile phone I fixed her up with a mobile router and "landline phone" she could manage so ...

PAC problems

Hi I recently took out a new contract with Three but via a third party supplier. Unfortunately they put it through as a new contract rather than as an upgrade which means my existing number wasn’t transferred. I was told to obtain a PAC code then to ...

Sandyb by Fledgling
  • 2770 Views
  • 3 replies
  • 0 likes

Retaining previous number

Hi, I just got this sim and I intended to keep my previous number, I was told to call customer service but I couldn’t get through. I have my PAC number already. Thanks

Jummy by Fledgling
  • 1369 Views
  • 1 replies
  • 0 likes

How do i switch on go roam on advanced plan

I have an advanced plan and states I can use 12gb on eu data roaming. But I have received the text saying a charge of 1.67 has occurred and I can use data for 24 hours under the fair usage policy. I'm in lanzarote if that helps I have data roaming tu...