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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
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Best solution Problems with reregistration to the new MY3 system

 Try to logon to my mobile account yesterday on my laptop and was notified that my PAYG number has been moved to the new my3 system. I followed the instruction but failed to reregister with the email I originally used to register my mobile number. Er...

PAYG Top Up while outside UK

PAYG top up while outside UKYou are able to purchase any top up / add-on to your PAYG while you are outside UK. Just make sure your new PAYG SIM is first activated in the UK before you leave. Next step is to registered your PAYG number on My3 website...

Boon by Fledgling
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Disconnected sim

Hi. My number was recently disconnected without any warning whatsoever and it’s very important I get it back. It only happened a week ago and I’ve been trying to get it back urgently. The number is tied to a few of my email accounts as a 2 step authe...

Data pack disappeared before end date

I bought a 10GB data pack that was activated on the 19th of October. Since switching to the three main app instead of the PAYG app, this was not accurately displayed but I still had data allowance. Since this weekend, my remaining cash credit was use...

Auto-renewal on new PAYG

Hi, I'm new to Three and am using a PAYG SIM on with a New Pay as You Go account. I have made an initial top up so that I have some credit, but opted for PAYG as I don't want a regular monthly bill commitment. I have a few questions that I'd apprecia...

3 App linked to old number

My wife and I both had 3 pay monthly accounts which we ported to EE a few months back. Last month I added a 3 payg sim to my phone and am able to manage that number on my account online or on the 3 app.Today my wife also added a 3 payg sim to her pho...

Best solution TS11 ***

Hi i got my new sim card sometime this month and i am having trouble with my voice Mail i want to trun it off so i don't receive voice mail anymore 

January 2222 Data fiasco

How many others are still having to go the the endless hamster wheel with 3UK to try and resolve their pay as you go top up fiasco?! Three days now without my data. Removed altogether last night, then poke to a chat bot this morning who ensured that ...

St by Fledgling
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