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Conversations

ABHORRENT customer service trying to port in.

I am IN SHOCK at how poor the experience I am having so far. I just signed up for THREE and trying to port in a number from Giffgaff.Firstly Friday and Saaturday the site was basicaally down, nothing was loading.Late on Sunday night, right after MIdn...

ovcovc by Fledgling
  • 343 Views
  • 1 replies
  • 1 likes

Pay as you go roaming in Mexico

Hi,I just switched to Three and for time being I'm testing coverage, so I have Pay As You Go with 10MB data pack. However, I'm going to Mexico very soon and I don't really see an option to buy additional data pack, pass, etc. I found an info that 1MB...

Kasmar by Fledgling
  • 467 Views
  • 1 replies
  • 0 likes

Data pack active but no allowance

I baught a sim card with preloaded datapack . But when i try to make calls or use mobile data says no allowance . Now on my three account it says in add ons there is an active datapack wont even let me buy another.(not that i want to ) .Cust service ...

Saged by Fledgling
  • 501 Views
  • 1 replies
  • 0 likes

Cancel add on

How do I cancel my add on it won't let me purchase another one and there's no option to cancel my previous one 

Hogga99 by Active
  • 481 Views
  • 1 replies
  • 0 likes

Activate new plan

I purchased 10GB plan which will be expired September 2 and it’s almost out of data. After that, I have purchased new unlimited two weeks plan, but it’s not activated yet. I cannot use any data now. Please help us asap.

Customer services

      Conversation ID: b72abb28-4325-4822-b820-779f825fecd8Fri, 2 Aug 2024, 13:50:18 BSTYour chat transcriptHere's a record of your online chat with Three todayYou: YesYou: Please transfer me to someone who can helpAgent: I will transfer you to relev...

Top up/data pack not going through

Bought a data pack as previous had expired, now all day I've been without data and when I go onto the app it says "Another action is in progress on your account..." Talking to the chat bot is beyond frustrating as never understands what I'm trying to...

Conormac by Fledgling
  • 1017 Views
  • 2 replies
  • 0 likes