Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3640 Views
  • 0 replies
  • 9 likes

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

zenaali by Fledgling
  • 1768 Views
  • 1 replies
  • 0 likes

change username

had message when joining community it auto set my username as phone number so need to reset to username but can't find setting to do this?

robin101 by Fledgling
  • 1238 Views
  • 2 replies
  • 0 likes

Best solution PAYG price increase

Is anyone else a PAYG customer?Tariffs have taken a second high rise this year, its absolutely shocking.Are they trying to stop PAYG as an offering????

jane0409 by Fledgling
  • 1637 Views
  • 4 replies
  • 0 likes

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3640 Views
  • 0 replies
  • 9 likes