Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 535 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2969 Views
  • 2 replies
  • 3 likes

Not receiving any SMS after porting in

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail....

leroylim by Regular
  • 10546 Views
  • 21 replies
  • 1 likes

No reception after returning from abroad

Hi,I have returned from Spain and now have no reception on my mobile. I can connect with wifi but have no mobile data. 3 have sent me a new sim card but it is not working, I have also tried it in another phone.I have a 'not registered on network' mes...

Darren1 by Fledgling
  • 8287 Views
  • 8 replies
  • 0 likes

Network Issues

I been using three network for more than 2 years, and I’m facing networkissues since last month and i wad calling them they just connect it with others, and don’t know what they exactly doing. really disappointed 

Hammas by Fledgling
  • 783 Views
  • 2 replies
  • 0 likes

Porting Issues

I am having issues with porting over my number from EE. I picked up the phone on Thursday and was told it would be completed on the day. I waited till Friday, however, it was still not complete. I spoke to Three in-line who advised it would be done b...

Most text messages not coming through on new phone

Had new phone for about a week and did the whole PAC code number transfer however I'm not getting most text messages through.  Trying to verify apps for new logins and none of the msgs are coming through except for Three's txt when I registered with ...

camy252 by Fledgling
  • 898 Views
  • 1 replies
  • 0 likes

Can't receive calls or messages

New to Three network from eeToday my number changed from the number given by Three to my previous number When someone tries to call me, they get a message to say number is not recognised, please check number and dial againChat option on Three website...

Screenshot_20230710-145323.png Screenshot_20230710-145344.png
ABC by Fledgling
  • 2096 Views
  • 5 replies
  • 0 likes

Great service vs Rubbish service

I have a Samsung Galaxy A52 5G.  My wife has the A53 5G.  Both phones are on Three UK. I have great 5g and really fast data speeds. My wife's data speeds are much slower, and she doesn't get 5g. I have checked and double-checked the settings on her p...

Porting Number Issue

Hi,I have recently taken out a contract with Three for my wife and had her existing number ported, however the porting has only been partially completed. She cannot receive calls or SMS. Her mother has health issues so really needs to be contactable....

petedew by Fledgling
  • 1418 Views
  • 2 replies
  • 0 likes

In Cyprus and can’t call or access any help

I am in Cyprus and want to be able to call and access voicemail. Followed all guidance to set up and getting ‘this is not possible’ message. Same message when I use the various methods to try to contact 3. Usually no oribkem abroad. Totally stuck. Ca...

Janemudd by Fledgling
  • 1466 Views
  • 2 replies
  • 0 likes
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