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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 1224 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2994 Views
  • 2 replies
  • 3 likes

Goodbye Three and good riddance

Well the chiefs at Three pat themselves on each others backs after a good migrationBut of course they completely forgot their customers during that timeNo warning or text to prepare their customers that some may lose dataNo compensation for those tha...

Bill14 by Regular
  • 884 Views
  • 2 replies
  • 0 likes

Not recieving OTP messages

Hi All, Would anyone be able to help me with not receiving OTP sms messages. Ported over from 1p/ ee mobile over 7 days ago now and its been constant issues but finally got phone calls working yesterday and now only normal messages between people are...

cvm0093 by Fledgling
  • 5699 Views
  • 12 replies
  • 0 likes

I can't receive calls or messages

I recently ported my number from Lyca to Three. since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognized. I've been going to the store for a week no...

Unable to receive calls and texts after port

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show...

Best solution iMessage & FaceTime activation error

BackgroundI have a Three eSIM and a paired Apple Watch sharing my cellular data.I transferred my Three eSIM from my old iPhone 14 Pro to my new iPhone 15 Pro Max.I can make and receive calls on my new phone, and I can receive SMS text messages.My eSI...

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aclon by Regular
  • 6007 Views
  • 7 replies
  • 0 likes

Evidence of no service

So my number took 7 days to port (12th-19th) during this time I could not receive calls or messages because of this I ended up missing an appointment which I didn’t know I had as they sent the details through a message to my phone when I still wasn’t...

Mast problems still!’

Still working on masts in PLYMOUTH PL2  area, nearly a year now what’s going on 3!!!!

PLYM1978 by Fledgling
  • 1229 Views
  • 3 replies
  • 0 likes
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