Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2188 Views
  • 0 replies
  • 2 likes

My three sim is not working

I'm using three from last 5 months. I buy a new phone and my current three sim is not working on new phone but all other networks are working. Please someone help me. @Three1 

Porting issue

I had my number ported from Lebara to 3 yesterday but I'm not receiving any calls or texts. When I ring my number from another phone it says my number is not recognised. I think it may be a split port. I spoke to live chat and they're sending me anot...

RickyP by Fledgling
  • 322 Views
  • 2 replies
  • 0 likes

Porting Issue

I am a new customer to Three from EE and decided to transfer my existing number over, unfortunately the port seems to haven't worked properly i can send calls, texts and use data but when trying to call my number i get "sorry this number is not recog...

Conversion to eSim

I currently have a Sim only contract with 3 since December 22 (ie not a 'Three My Way' contract ). I am using an iPhone 12 with a physical sim. I want to buy an iPhone15 to use instead. This phone supports only eSim.My iPhone12 could also take an eSi...

TheIanH by Fledgling
  • 669 Views
  • 2 replies
  • 0 likes

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

New customer, number not transferred yet.

Have a new contract from Three and a new SIM. When I ordered I provided the PAC and stated I would like the number transferred over on Friday 9th. I have had the SIM in since Thursday evening and today my number has still not been transferred. How lo...

Best solution New Unlimited Lite Airtime Plan - No network/calls allowance?

I purchased a new phone and contract last week, a Unlimited Lite Airtime plan with 5G and unlimited data and calls.My new SIM arrived but it did not have my old SIM's number. A week later the old contract has fully ended but the number still hasn't s...

Esim problem

eSIM just not working at all. Says no cservice and I try airplane, turn off and on the sim, turn off and on phone and nothing. I’ll include pictures. Went to Morrisons and now it’s working. Nothing online says any maintenance   

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VPN not connecting

since last night I can't connect to my works VPN or use teams, outlook etc. internet connects on other devices but VPN just times out. Have same issue on my 3 4g SIM and few other coworkers have the same problem with their 3 broadband/SIM.

Number Porting Issues - Don't Receive Calls or SMS

So it seems that I have got the same split port issue as a lot of people recently, which I could just about able to deal with while it was being fixed. I can make calls and send sms, but do not receive them since porting from a three personal account...

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