Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15912 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6131 Views
  • 2 replies
  • 3 likes

IPhone Hotspot Not Working

Hey guys, I’ve recently been using my hotspot a lot on my phone to connect to my laptop when travelling and ever since this week whenever I hotspot from my iPhone 15 pro running iOS 18.2, on my laptop it says it’s connected but has no internet, I cur...

Max69 by Fledgling
  • 483 Views
  • 3 replies
  • 0 likes

Best solution Certificate Needed- Tired of three service.

Dear Sir  Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me.  I'll explain again now...  Last week my phone was stolen and I lost phone number data everything. As a result, I cont...

Deepss by Fledgling
  • 653 Views
  • 4 replies
  • 0 likes

Foaming

I have lost coverage suddenly,I am based in the UAE and l can’t top up my number or use the roaming service the network bar shows an x any way l can sort it out ?any help will be appreciated 

Adalla by Fledgling
  • 312 Views
  • 1 replies
  • 0 likes

Sim porting

Tried to move number from smarty to three, was told the number transfer has been completed, but still can’t text or receive calls/msgs with the number ported over

Tonyf by Fledgling
  • 299 Views
  • 1 replies
  • 0 likes

new sim call?

I received a call saying that a new sim is being dispatched to me because Three is experiencing issues and it will give me better cell service with the same package and number. They aren’t asking for bank details or anything but i’m still skeptical. ...

Niamheee by Fledgling
  • 431 Views
  • 2 replies
  • 1 likes

4G but no internet at all

Hello everyone.Because i am looking to move from Voxi(Vodafone), i purchased today a pay as you go sim with a cheap plan because i want to test before doing a contract. Honestly, in work i have a bit of internet which is fine but at home.....i have 3...

Petru28 by Fledgling
  • 414 Views
  • 1 replies
  • 0 likes

Sim only

Hi I am due an upgrade but I would just like a sim only. I have seen an unlimited sim for £16 a month but when I select sim only plan it comes up for £30 a month

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