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Can’t change my password

Hi, I have an issue logging in because I forgot the password. Once I tried to change my password, the system keeps saying the new password I put (the one to confirm my new password) doesn’t match. It’s been like this for a long while and I can’t acce...

Samsung Smartwatch Pairing Add-on

SMARTWATCH PAIRING I've been with 3 for 10 years and want to add my Samsung smartwatch to my contract. 3 advertise smartwatch pairing for both apple  and samsung smartwatches but I can't get the add-on. I get mix messages, the store I visited said 'y...

Simon1 by • Fledgling
  • 3404 Views
  • 2 replies
  • 1 likes

barring document needed urgently !!!

My phone got stolen and I'm in urgent need of proof of barring to claim from my insurance company. Despite reaching out to your customer service team several times, I still haven't received the necessary document. Every time I follow up, I'm given th...

Fraudulent contracts in my name

Hi all I have received notice from credit agencies and bank that 5 new contracts have been set up in my name!. On calling THREE they are unable to use the reference numbers attached to the new direct debit mandates. These numbers are written by THREE...

Coburn01 by • Fledgling
  • 2290 Views
  • 2 replies
  • 1 likes

Best solution How do I stop promotional SMS messages from Three?

I don't mind the occasional promotional message, but it is not unusual to receive several messages from Three each day. Please can somebody tell me where/how/if it is even possible to stop these? Where do I opt out? Thanks.John

Skywaves by • Fledgling
  • 6513 Views
  • 5 replies
  • 0 likes

bill clarification

I have recently switched to three. I wanted to retain my old number. I was given a new sim and was told that it will be activated after 24 hours and my old sim will lose its signal. It did not happen. after a few days of waiting, I was finally switch...

Police liaison email

Hi, How do the Police go about sending a Data Protection Authorisation form to three to get information about an account? Is there an email address or team I can speak to?Tried calling and webchat, no one seemed to know or understand my request.Thank...