Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

When will my phone arrive?

Hi there, on the 24th of September I ordered a new phone and payed for next day delivery and was told it would be delivered on the 26th. It is now the day it was supposed to be delivered and I have not received any tracking info. After an hour of goi...

jamways by • Fledgling
  • 584 Views
  • 5 replies
  • 0 likes

Roaming

I'm trying to purchase an add-on for roaming, my partner has purchased the 7 day roaming pass, but it's only giving me the option to buy the 24 hour pass, does anyone know why this is the case?

Wigless by • Fledgling
  • 163 Views
  • 1 replies
  • 0 likes

App/ account log in

I have been trying for over a week now to log into my account. I have tried reinstalling the app and logging via browser but no luck.the only way I could log in was via my husbands O2 device. I opted to upgrade my device but am considering cancelling...

KVosps by • Fledgling
  • 260 Views
  • 2 replies
  • 1 likes

Cancelled within 14 days, still received bill

I took out a rolling 30 day contract on 3 for 5G Home Broadband. The router arrived and I established that same day that my flat is just outside of the 5G area despite their coverage map, so I requested the account closed. A returns bag was sent and ...

Hwils8 by • Fledgling
  • 237 Views
  • 1 replies
  • 0 likes

Sim only

My plan comes to an end next month. I am happy with my phone could I have a sim only deal

Sue2 by • Fledgling
  • 186 Views
  • 1 replies
  • 0 likes

Advice please for an 80 year old

I am pay as you go .will be loosing my land line .so need to use mobile at home through router ,as have very poor signal in our village ,would it pay me to go on a contract  .will calls be cheaper  and is it easy to do 

John81 by • Fledgling
  • 148 Views
  • 1 replies
  • 0 likes

Need Help! Proof of Usage

I recently upgraded my plan last June 2024 (phone and sim). My phone got stolen last 31st of August 2024 and I have requested for proof of usage since first week of September 2024. I have accessed the live chat and spoken with countless customer repr...

Rafael by • Fledgling
  • 162 Views
  • 0 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors
View All