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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Can you actually speak to an assistant?

It appears to be impossible to actually speak/chat to a three assistant. The chat feature disconnects from both the app & website, the phone line has no useful options and then simply hangs up. What sort of nonsense is this? Is there a way to actuall...

Best solution Prepaid Data Packs' calls and texts

It's stated that data packs have certain amounts of data that can be used in 71 GoRoam destinations.First: what are these 71 destinations?Second: How does calls&texts work in those destinations? Charged from credit, or covered in the pack? If covered...

Number transfer problem

Took a new contract out with three last week and transferred my number from old network. Everything was fine until yesterday when I got a message saying my number transfer is complete. Since then any calls or texts are sent from the temporary number ...

Kel23 by Fledgling
  • 470 Views
  • 2 replies
  • 0 likes

Keeping My number - The 3 Network Farce

Why is it my wife, on Vodafone, can walk into a store and take out a new contract and staff will transfer all her apps, documents, photos etc and her phone number onto her new phone contract but apparently on three this is impossible.I have been with...

Cannot access voicemail

For some reason this has been going on for about a year, I cannot access voicemails, I called the number 123 which rings for about one second then disconnect, I have also rang the main number and it does exactly the same, I have powered off my phone ...

AndyBR by Fledgling
  • 736 Views
  • 4 replies
  • 0 likes

Best solution Scam

I can’t understand why as a 3 Customer I keep getting calls from scams saying that they’re 3 and I keep reporting the numbers and nothing seems to happen how are they getting our numbers and why when we report them nothing seems to happen 

BigAl by Fledgling
  • 401 Views
  • 1 replies
  • 0 likes

Best solution Sim expiry

Does the pay as you go sim/esim have an expiry date? Which means if I haven’t topped up or used my credit it will expire in a certain period?

Voicemail not working

I have set up my voicemail through 123. However, when someone calls me they are not given the option to leave a message. How can I make sure this happens?

Rhiamac by Fledgling
  • 685 Views
  • 2 replies
  • 0 likes