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Request to Disable Auto-Renew and Remove Credit Card

 Dear [Support/Customer Service],I am contacting you because I would like to disable the auto-renewal on my account and delete my credit card information. Unfortunately, I am unable to do either, as the system displays a message saying: "You can't do...

Benoit by • Fledgling
  • 671 Views
  • 3 replies
  • 0 likes

Daily roaming charges on old sim only contracts

Hello I took out an Advanved Unlimited Data ULD Min24M in 2020. I'm out of contract but it just ticks over. Ive never had to pay daily roaming fees when abroad because they were included in my plan. Can you confirm if this is still the case. Thank yo...

Upgrade

I can't get an upgrade, I have 4 if not 5 contracts I pay in time ,my device contract ends in October,just because my credit score is low I can't get upgrade with a difference of £20 from what I have been managing to pay....Three has to do something 

Smokeyy by • Fledgling
  • 528 Views
  • 3 replies
  • 0 likes

Can’t access account (2 account numbers)

I have 2 accounts, I’ve cancelled my main Pay Monthly account, however I have another account with a 2nd SIM card that I need to cancel. I can’t access that account on My3 nor the Three App. I used logins under the 2 different numbers however the acc...

Lorsz10 by • Fledgling
  • 869 Views
  • 3 replies
  • 0 likes

Not account owner

Had nothing but issues since joining three , firstly I could only log into the app and not the website, and the response I got from customer services was if you can use the app you don’t need the site. then a few days later I could no longer log into...

Dlloyd83 by • Fledgling
  • 803 Views
  • 5 replies
  • 0 likes

Best solution Phone saying 80% of data used

I have had an SMS saying 80% of my data has been used, but my phone and 3+ say I have 5GB left of my monthly allowance (I'm on a 8GB plan)!Is this a known error?