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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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3 APP

I got 3 App and I am registered. For some reason I can’t login?

Sunny by Fledgling
  • 2172 Views
  • 2 replies
  • 0 likes

Payment Taken Twice

So I have recently got a upgrade with 3 as my contract has expired but I had to pay a payment which I haven’t paid for yet from my last bill. So I paid for it using my credit card but my 3 account is linked to my Barclays which I normally pay for my ...

My3 account blocked

I have my three account blocked and I can't unblock it because it tells me that they have a system error, I need help 

ana1 by Fledgling
  • 11433 Views
  • 6 replies
  • 0 likes

Best solution How to buy Data Pack for Existing PAYGO Account?

I have a PAYGO account from 2018 so I guess that is the old PAYGO.  I want to buy the Data Pack and I can't figure out how. Even when I am logged onto the website, this page shows up https://www.three.co.uk/payg-data-packs?intid=yxtsrch-support-data-...

username by Fledgling
  • 7762 Views
  • 4 replies
  • 0 likes

Odd behaviour of spend cap

Hi,I’ve just come back from a few weeks touring Europe.  For each of the days I used my phone in the GoRoam area I expected a charge of £2.  Indeed, in the end I was charged £20 which was what I expected.  But I had a spend cap in place and it caused...

Powellj3 by Fledgling
  • 4015 Views
  • 2 replies
  • 0 likes

Best solution Credit check on upgrade?

Hi all, have a contract thats due to finish in March next year. If I pay the early upgrade fee, do Three run a credit check? Tried a second line and failed so would have to upgrade but no point if check would be run!

rendez2k by Fledgling
  • 29245 Views
  • 30 replies
  • 1 likes

Voicemail and forwarded calls

I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.Is this a bug or undocumented feature?