Accounts and services - Get support for Three services

Best solution Three account still active after porting my number to O2

I just received a txt msg from O2 that my number has been successful ported to O2 from Three. I’ve tested it by making few calls and sending few messages and the number I transferred comes up so it’s all good regarding that side. What is strange is t...

Charged for two accounts

I recently noticed that I have been charged twice on my bank account through direct debt and contacted the support team. Originally I thought it was a fraud but then it turned out it was indeed under my name and it is for a phone number. Apparently t...

Can't log into my account

Keep getting an error message when trying to log on anyone else noticed an issue

Starting a new sim contract

I am at the end of my phone and sim contract and I wanted to know if I could upgrade with just a sim only deal and then buy the newest phone through Apple instead. Would a sim card be transferable to the new device when I want to buy it

Reclaiming our PAYG charity number

Hi. Our cancer support group has a phone number that we publish to enable people to get in touch. for six or seven years it was on a £10 PAYG scheme that was perfect for us. A few months ago our phone stopped working when 3G was taken down in our reg...

Using phone in EU

Currently in Europe for an extended trip. I have been notified that I have 28 day Roaming in EU. Can anyone clarify for me…...if I am still travelling in the EU after the 28 days will I still be able to receive and make calls and sms text messages, I...

Topped up but have 0 balance

I topped up my phone with 15 Pound this morning, did not use the internet once.Then I switched it on, and got immediately the message, that I am running out of funds. I checked my payment history. 15 pound went in, but my balance is 0. Three what is ...

Increase in my monthly bill

They keep increasing my bill and I'm not getting a reason why and every time I get onto the online chat it keeps telling me that there is noone available I'm furious

Roaming alert from Three with Mobile data and Roaming off.

If I receive a message while in EU even though Roaming and Mobile data switched off - so how/why could I receive it? - Three charges £1.67 plus VAT for that day. The only way I can enjoy free wifi in EU without incurring Three charge for incoming mes...

Calling abroad direct from yr phone

I want to call abroad direct from my phone it isn't working, I did increase the spending limit still the same.

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