Accounts and services - Get support for Three services

Roaming Charges

I went abroad recently but switched my phone to wifi as I had another phone acting as a hotspot while I was there. Came back to a bill for roaming. Asked 3 via Chat and they claim I was using 0.0009mb and 0.0026mb usage on 2 of these days which of co...

Caz

Utterly useless support! Wrong bills, disconnections, broken app and I have more chance of talking to the dead than customer support!Bill is wrong, lots of data packs I didn't want, four of them from the same day! Used chat robot as no phone number o...

Help

I’m just after receiving a new device from an upgrade. I want to change my number with a new sim for my new device however I still need to be able to receive texts with the old sim on the old device. Is this possible? Help would be appreciated

24- contract renewal coming to end

I have home broadband with no landline & half price SIMDeal is coming to an end after a 24 month contractIssue - I can't find out what happens when the 24 months comes to an end?Also, before Three upgraded its log in system I had to log into two acco...

Possible phishing email?

Hi all, I've just recieved two emails from 3 asking me to confirm my email address, but they look a little too much like Phishing emails to me - does anyone know if this are authentic. The emails look like:Email screenshot Thanks.

Charged for roaming but haven't used any

I've been charged £4.17 for a daily roaming charge however my spend cap is set at 0. According to 3, the charge counts towards your Spend Cap, so if that’s set at zero, you won’t be able to use your UK allowances in Go Roam destinations. Since mine i...

Getting a Dead Number

I have recently been locked out of one of my email accounts and as 2FA was enabled, it is asking for my phone number associated with the account to send a verification code. I have changed my contract and number and so I no longer have access to that...

Switching from PAYG SIM to Pay monthly sim

I have had a PAYG plan with Three for about a year now, but that no longer suited my needs. So I bought a Pay monthly 8GB sim from Three. This SIM card has a new number, and I wondered if I can port my old number from the old PAYG plan to my new pay...

I think someone has spoofed my number what should I do?

I’m getting calls from people saying I’ve called them and I havent

How can I fully cancel my contract with Three Mobile?

I haven't been in the country (UK) for 6 years.I haven't used this Three Mobile sim card for 6 years.I have been paying a monthly amount of around 20 pounds for the last 6 years.*How* can I fully cancel this service and *end* getting billed / direct ...

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