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Conversations

Problems making or receiving calls

Hi - I wonder if anyone can offer me any help or advice! My iPhone 11 has suddenly stopped receiving calls and making calls too. WhatsApp is working. This fault/problem is intermittent but is happening more frequently. I’ve checked obvious things lik...

Suzy123 by Fledgling
  • 329 Views
  • 1 replies
  • 0 likes

Removing Boost add add ons

I have a mobile contract for my son, with  a basicl plan of £10/month that is enough to get in touch with me. The problem is that if he runs out of data (about 8GB) he goes to his Three mobile app and purchases a Boost add on that is billed to me.How...

SIM services Plan issues

I choose 120 GB plan with unlimited voice and messages service and it's working for one month today it's over, but I didn't get the renewal message and data for next month. What should I do, recently I switched my number from lebara to three because ...

Kabir786 by Fledgling
  • 285 Views
  • 1 replies
  • 0 likes

Where has my money gone?????.

What happened to THREE?   Used to be a great network with great customer service.   All long gone.Yesterday I received a message saying my top up failed, due to lack of funds.   I knew I had funds, so I checked on the diabolically bad App….   On the ...

IK1 by Fledgling
  • 498 Views
  • 3 replies
  • 0 likes

Billing after cancellation

I terminated my contract in February 2024 and paid the penalty on May 24th.So I thought there would be no payments after June. However, on June 24th, 13.81 pounds was paid from my account to Three. my question is as bellow1. Is my contract still ongo...

hiroshi by Fledgling
  • 531 Views
  • 3 replies
  • 0 likes

Top up/data pack not going through

Bought a data pack as previous had expired, now all day I've been without data and when I go onto the app it says "Another action is in progress on your account..." Talking to the chat bot is beyond frustrating as never understands what I'm trying to...

Conormac by Fledgling
  • 577 Views
  • 2 replies
  • 0 likes

Says Spend limit hit but never used it

Hi can you help me please, I can't access three pay .. so like buying an app on the Google play store or using boku etc, I tried the chat but it's a robot and just provided a couple of links, one of which said spending limits .. so I clicked on it an...

Contract Cancelled Still being Charged

I cancelled my contracts back in October 2023 - one was for a phone contract, the other for a tablet. I have recently noticed that Three have still been taking money for the tablet contract despite me cancelling, I attempted to call customer service ...

DRiley by Fledgling
  • 1215 Views
  • 5 replies
  • 0 likes
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