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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3637 Views
  • 0 replies
  • 9 likes

Mobile Broadband Contract Cancellation

Good afternoon.I recently contacted Three to ask for my 75 year old mothers mobile broadband contract to be cancelled as she experienced a stroke in May this year and while in hospital she was diagnosed with advanced dementia which has meant that she...

Insurance usage report

Hello,I'm really struggling to get an "insurance usage report" from Three after my phone and sim were stolen abroad. I see there are many other posts about this but what is the best way to get it escalated please? I have provided all the information ...

Does anybody respond to proofs@3mail.com?

I've been trying to change the surname on my account since April 2022. Nobody ever responds to the proofs email address and the chat people cannot do anything.Can somebody please help me get this sorted? 

Mrlbdx by Fledgling
  • 1224 Views
  • 5 replies
  • 0 likes

Sim failure

Sim failure Changed to Three yesterday SIM failure todayWhat can I do?phone doesn’t work now

JSN by Fledgling
  • 265 Views
  • 1 replies
  • 0 likes

hi

hi i would like to ask about my new phone insurance please 

ahibaba by Fledgling
  • 353 Views
  • 2 replies
  • 0 likes

Best solution 12 month data

Hi all,I ordered a free PAYG / prepay 3 SIM.What one off top up/data pack do I choose to get data that does not expire for 12 months?I see a one off 120GB for £20 but it doesn't mention expiry and I am guessing that expires after 1 month?How do I buy...

GSB by Fledgling
  • 498 Views
  • 2 replies
  • 0 likes

Ridiculous customer service

Over a week ago, I started having issues with my network. I couldn't call or use data. I connected to WiFi and started a live chat and after waiting in line for over an hour, I finally managed to speak to somebody. I explained my issues and they said...

Change to married name

Hi I need some help changing my name to my married name I have emailed the three proofs email and got no reply I need this resolving asap 

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