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Contract enquiry

I have 3 months left of my contract I wanted to see if I can upgrade early as it states on the website there won't be a extra charge if its under so many days but would I have to trade in my current phone for my new contract 

Liv26 by • Fledgling
  • 242 Views
  • 1 replies
  • 0 likes

no active line

New SIM in phone. Account and my 3 app show no active line. SIm seems to work. Simple PAYG SIM. Unable to top up. Account using old number which has ported to new provider. Been trying to sort out for many attempts with on line chat. They  have not s...

upnorth by • Fledgling
  • 625 Views
  • 3 replies
  • 0 likes

Issue with Missing £5 Direct Debit Discount

Hello, I have noticed that I have never received the £5 discount for paying via Direct Debit, even though it is stated in my contract. It is true that I have made payments immediately after the invoice was issued in the last few months, but my Direct...

Valis by • Fledgling
  • 434 Views
  • 1 replies
  • 0 likes

Incompetence of call centre

I asked for the 3 team to port in a Lyca business number onto PAYG. They instead ported it onto my contract number which I’ve had for 15+ years. Now when I tell them to reverse it as that’s my personal number, they say we can’t, I have to lose one of...

Shakil by • Fledgling
  • 521 Views
  • 2 replies
  • 0 likes

Messages from three

Hi I’ve been sending messages through WiFi to my daughter through WiFi but she’s getting alerts from my phone saying I’ve sent a picture message does anyone know how to turn this feature off 

Lea7X by • Fledgling
  • 538 Views
  • 2 replies
  • 0 likes

Confusion over numbers

Switched from ID Mobile to Three and had a PAC code.  Everything has gone OK except that I cannot change the number on my new phone to my old number which came over with the PAC.I have texts going out on one number and people texting me back on the o...

Paramount Subscription link

HiI set up an Unlimited Complete SIMO 12M last week which came with a year of Paramount +. The sim is for data only and is now in a tablet secreted in a vehicle. I have received all paperwork via email for the contract and Direct Debit but no Paramou...

Fraudster porting phone

I am beyond frustrated with the response from 3.  Someone got a PAC code to port my phone last Wednesday. Even though we warned 3 what was happening, the transfer went through and the phone went dead on Friday.  The fraudster has been using my number...

DS1 by • Regular
  • 752 Views
  • 5 replies
  • 0 likes
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