Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Unable to change default voicemail settings

We have a business account with two phones on it. We record a personal message on each phone, play it back (all good ), and save it. But when someone calls either number all they get is the standard default ‘caller is unavailable’ message, not even o...

Unlock adult content filter

Hello I’m 24 years old and I wanna unlock adult content filter but it’s asking for credit card when I put my card details it doesn’t accept which is everything in my card completely correct I don’t know what should I do 

Hamid by Fledgling
  • 936 Views
  • 1 replies
  • 0 likes

Phone bill

Hi I'm not really understanding as to why I'm being charged every two weeks for my phone bill. I've spoken to a live chat agent however they were unable to offer any help, the contract I signed up for was only supposed to be taken once a month, I can...

goldrush by Fledgling
  • 794 Views
  • 3 replies
  • 0 likes

miss informed

I recently called up Three, it was the 0333 number, and I spoke to a young girl, it was difficult to make out what she was saying, but I was calling to confirm payments on my account.  I have a direct debit with 3 but I make payments manually.  I had...

Adam5ki7 by Fledgling
  • 715 Views
  • 2 replies
  • 0 likes

Best solution OTPCs

I like others are not receiving OTPCs from certain websites and pages etc. I have swapped over from O2 last week and I can see that others have had this transferring from O2 but also from other providers. I have spoken to 3 people now and each one ha...

Overcharged

I payed part of my bill and had about £20 left on my bill. Checked my bank today to find out that you tried to take £72 today can you please explain to me why seen as this is unacceptable??

Thomas07 by Fledgling
  • 621 Views
  • 2 replies
  • 0 likes

PAYG data pack

I am trying to buy a £10 data pack on PAYG.  I had an autorenew set up previously but forgot to top up my account so it cancelled.  When I go to the basket to pay it seems to be giving me a new sim.  I don't want a new sim.  I just want to add the pa...

soulou by Regular
  • 1548 Views
  • 6 replies
  • 0 likes

Go roam

When I got my contract and sim card they gave me another sim card and said it was a holiday sim card to use while roaming. And to use 12gb for fair use policy. I used it in france last week and it worked fine. But I'm in Spain now and it doesn't work...

ParkerZ by Fledgling
  • 1283 Views
  • 6 replies
  • 0 likes