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Best solution Data auto renew pack not working

Hi, I have a data auto renew pack that automatically renews but for some reason I checked my app and it says I have no allowances. When I check my packs it says the 30 GB pack is active. How can this be fixed ?

AshK123 by • Fledgling
  • 1082 Views
  • 1 replies
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Can’t pay my bill

I can’t pay my bill no matter what I do! It won’t accept any card I put in and now they have cut off my services and cancel my contract!!! Their system physically won’t let me pay it and I can’t seem to make a complaint. How is this legal? I’ve tried...

Refused new phone due to failed credit check

I am currently facing the same problem as many others on here, I've been with 3 for about 8-9 years and never had any problems upgrading however this time I was told I've been refused due to credit check despite the fact that the upgrade was only £1....

Multiple payments to you

I have five separate monthly payments going out to Three and I can only identify two: H3G ********* ********* – £71.65 H3G ********* ********* – £71.99 Can you let me know what these other three payments are for and how I go about getting them remove...

Best solution Recent Upgrade

Recently upgraded to the S25 and the phone came with a sim card. Do I have to use that sim in the new phone or do I just use the one that's already in my S23? 

Number Spoofing Increases

I've had an increase in number spoofing at the moment.I've had around 4 calls from random people, saying they are returning my call because they've had a missed call from me. Even an angry individual that wouldn't believe me when I said I had not cal...

hitmusic by • Fledgling
  • 794 Views
  • 2 replies
  • 1 likes

Can't Pay Bill Online

Hello, I was wondering if anybody could help. Anytime I try to pay my bill online, it always rejects it. This isn't just from my debit card either, I've tried 3 different debit cards and a few credit cards and it instantly rejects them Everytime sayi...

Can only find 2 of my 3 accounts on line

Hi, I have 3 numbers, my phone, my home hub and my mobile Broadband, but only the the first two seem to be accessible on line, any help gratefully received, I can’t seem to find anything relevant in the app and the ‘contact us’ link doesn’t work…

Need help to recover old ebill

Hi,I request your assistance in retrieving my eBills for the period from November 2022 to June 2024. I have made this request multiple times—on at least four occasions—through your customer care team. Each time, I was assured that the eBills would be...

Anu1985 by • Fledgling
  • 617 Views
  • 1 replies
  • 0 likes