Accounts and services - Get support for Three services

How do I get in touch?

Being 'technologicaly challenged' I prefer to speak to a person to resolve problems. However, for many weeks now I have phoned various numbers, but was unable to get past the un-helpful automated system. My account has now been passed to debt colle...

Cannot register for three+ despite being a customer

Hello,I have recently came over to three bringing my phone number from EE. I have registered fine for the three app but I am unable to register from three+ I always get an error message that I am not able to register for three+ as only payg or pay mo...

Best solution Delivery dates keep changin

Took out buisness line and payed upfront before the 13.00hr cut off and phone and bundle in stock.Bundle went out of stock at 15.00 on day I completed order when rang up next day was told phone in warehouse ready to ship just waiting for leaflet from...

Spend cap

The worst network! There's no one to speak to! They just give you automated options.. Then when when you accept to chat online, there's no chat! You click on chat button, but nothing happens.. Really it's the worst network. I've run out of data, so I...

Daily roaming passes

So apparently I have "up to" 56 daily roaming passes included in my plan. But how would I check my balance on that? All seems very vague

3 SIM found in old phone

Have done a factory reset on an old phone I found in a drawer in our house, there's a 3 SIM in it but the number doesn't come up as any of my contacts, wondering how I can find out who's paying the bill for this number if anyone, whether it's monthly...

I’m going to Portugal and have unlimited data, do I need to add on?

Best solution Do I get to keep the phone?

When my contract ends in October, if I don’t want to do another contract do I get to keep my current iPhone? Or do I return it?

Existing Customer EU Roaming

As my contract was started way back before 1st October 2021,I believe my existing Call, Text and Data allowance with be honored in the EU without additional charges (please correct me if this is wrong) My query is... If I purchase a data boost packag...

Customer services

Conversation ID: b72abb28-4325-4822-b820-779f825fecd8Fri, 2 Aug 2024, 13:50:18 BSTYour chat transcriptHere's a record of your online chat with Three todayYou: YesYou: Please transfer me to someone who can helpAgent: I will transfer you to relev...

Account and services

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