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Managing queries

 I made a complaint and received the below email. One of our agents has updated your query (case no) with some new information. Please take a look as soon as you can.To manage your query, just log in.I've logged in on the website and the app and ther...

Why was my voicemail deactivated?

My voicemail was deactivated with no warning and no reason.  I tried contacting support, but they just made up some nonsense about people who don't receive voice mails regularly enough and therefore aren't using space in the database are using too mu...

Jiminy by • Fledgling
  • 1178 Views
  • 1 replies
  • 0 likes

Finished contract and returning the router.

My 5g contract finished in January but I kept paying for the service until the 18th of April when I decided to move over to Fibre.My bag has just arrived and in it is a letter asking for the router back in new condition.  Also, when I spoke to an adv...

DarrenS by • Regular
  • 3426 Views
  • 13 replies
  • 0 likes

Old Paygo vs. New Paygo and eSIM Support

I don't live in the UK so I only use my service when I visit.  I have the old Paygo SIM card I bought in 2018 and it is still active.  I know that system is different from the new system.Questions:1 - It seems the New Paygo and the Old Paygo are simi...

username by • Fledgling
  • 1192 Views
  • 2 replies
  • 0 likes

Fraud

My contract for the phone and sim finished in July 2024, at the time I missed the email and was assuming my contract is expiring in July 2025. When I went to three they told me my contract expired but they were still charging me £79 from July till Ap...

Kmis by • Fledgling
  • 1039 Views
  • 4 replies
  • 1 likes

Best solution Scam or not?

Hi guys I’m sure it is a scam , but I’m new to three and received a call from 0333 338 1302 I can’t find anything for it and just want to confirm my suspicions  if anyone knows let me know please ,  it says an exclusive customer offer hence my suspic...

Best solution Promotions Fraud

HiI want to confirm if promotion@threeuk.services is a genuine three email for promotions.

J2h6 by • Fledgling
  • 805 Views
  • 1 replies
  • 0 likes