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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3656 Views
  • 0 replies
  • 9 likes

I can't access my payg account

I've recently been try to access my account over the last few days after discovering a forced move to a new system.I've had to contact the Twitter team multiple times about this as I previously didn't have any email address associated with my account...

Bowdon by Fledgling
  • 281 Views
  • 0 replies
  • 0 likes

PAYG Add-On Still Pending after 2 hours.

How long will it take for my 1 day, unlimited add-on, to go through the system and show in my account. Order ID #202434568AThe money went out instantly, so that side of the system is working (un-surprisingly). Three aren't so crooked as to only grant...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 353 Views
  • 1 replies
  • 0 likes

Proofs@3mail.com NOT WORKING

COMPLAINT NUMBER - 231127101620630I have sent multiple emails to proofs@3mail.com.But no response. I have tried speaking to complaints and customer support but they are saying that they are not able to do anything without tracking ID. I have emailed ...

ed5551 by Fledgling
  • 535 Views
  • 2 replies
  • 0 likes

Worst customer care

HelloMy phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. ...

usman99x by Fledgling
  • 295 Views
  • 1 replies
  • 0 likes

Getting Charged for data plan but not working

I recently bought the 60GB data plan for £15 and I got charged for it but it doesn’t work at and I also got a message saying I have £0 count balance when I don’t.I’m not sure why this is happening but I am disappointed at Three because I have been tr...

OSM by Fledgling
  • 324 Views
  • 1 replies
  • 0 likes
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