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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Best solution OTPCs

I like others are not receiving OTPCs from certain websites and pages etc. I have swapped over from O2 last week and I can see that others have had this transferring from O2 but also from other providers. I have spoken to 3 people now and each one ha...

Overcharged

I payed part of my bill and had about £20 left on my bill. Checked my bank today to find out that you tried to take £72 today can you please explain to me why seen as this is unacceptable??

Thomas07 by Fledgling
  • 718 Views
  • 2 replies
  • 0 likes

PAYG data pack

I am trying to buy a £10 data pack on PAYG.  I had an autorenew set up previously but forgot to top up my account so it cancelled.  When I go to the basket to pay it seems to be giving me a new sim.  I don't want a new sim.  I just want to add the pa...

soulou by Regular
  • 1803 Views
  • 6 replies
  • 0 likes

Go roam

When I got my contract and sim card they gave me another sim card and said it was a holiday sim card to use while roaming. And to use 12gb for fair use policy. I used it in france last week and it worked fine. But I'm in Spain now and it doesn't work...

ParkerZ by Fledgling
  • 1475 Views
  • 6 replies
  • 0 likes

New contract not showing

I was using pay as you go. I speak to three live chat, the lady transfers my pay as you go to a 2 year contract. The app is not showing anything. I can still use data, calls and texts though. I phoned 333 just now and it said I had unlimited data. On...

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Closed contract

How can I speak to someone at 3 . Money has been taken from my bank account for something I know nothing about. £333.33 to be exact. As I'm no longer a customer I can't get through to anyone when I enter my phone number that I took with me to my new ...

Ladybob by Fledgling
  • 518 Views
  • 1 replies
  • 0 likes

Bill

My bill still hasn't been resolved it's up to 47.50 I will not be paying this I told you this if it keeps going up I will be cancelling my contract and going to the papers and seeking advice from my lawyer I have all the conversations and emails you ...

Lara007 by Fledgling
  • 492 Views
  • 1 replies
  • 0 likes

Missed payment preston store staff messed up

This is the worst company i have ever been with. Upgraded my phone at the preston store. All they where interested in was making the sale. They were meant to set up 3 sims on a business account and a new phone. I asked them if all direct debits had b...

Paymemt date

I've asked for my payment date to be the 8th of each month but someone changed it for the 13th I'm so annoyed