Accounts and services - Get support for Three services

Unable to add Go Roam or any add ons whilst abroad

Tried purchasing Go Roam 7 Day European pass at the airport prior to leaving as well as whilst abroad on WiFi but both the website and app did not allow me to add this to my basket. The website would just refresh but not add it to the basket and the...

Leaving Three

Dear Three,I am writing to formally express my dissatisfaction with the experience I’ve had trying to cancel my mobile broadband service.When my contract was due to end, I decided not to renew, as I wanted to explore other options. However, the proce...

Roaming

Hi I'm trying to get roaming while in Poland I thought I could get it through my plan I dont want to be charged extra when I get home how can I find out if I'm not getting charged as I cat get into my account x

No tracking ID after sending proof of purchase

HiMy phone was replaced last year by insurance company and now few days back I lost my phone. I have been asked to mail my proof of purchase that I received from my insurance company to proofs@contact.three.co.uk. I have already done that multiple ti...

3 App log in not recognising my e mail address; fine on desktop log in

Using same log in credentials as when I log in on my PC, why doesthe App not allow me to log in, saying e mail address not registered?I've tried to re to reregister; same problem.

My3 app not working after update

The app won’t let me access my account been trying to since the update and it’s really starting to bug me even online browser I can’t access my account

So infuriated - No access to plan details and Three support have a total lack of basic comprehension

I pre-ordered the new iPhone, with an upgraded monthly plan, 3 weeks before the end of my wife’s previous contract (second number on my account). The email confirmations came, which was lucky as nothing showed on the account page which just showed th...

Suspicious call claiming to be from three

I recieved a call today from a private number claiming to be from three. They said it was to upgrade my plan as I'd previously been declined for a new device plan. They claimed on the phone that I could now get a phone, but I had to get back to work ...

Proof of use and proof blacklist

terrible service from 3 recently I lost my phone and my insurance company asking for proof of uses and proof of blacklist and it’s been one week and maybe I chat with them 3 to 4 times and still I haven’t got when I chat with them they always saying ...

Auto renew add on

I purchased a pay as you go sim for £10. Then purchased an add on of an auto renew data pack using a credit top up. The add on expired 4 October I then topped up my account with another £10 does my add on auto renew for another month or do I need to ...

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