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Trade In Payment Delays

Upgraded last month and sent old device off for trade in as offered £90 for it, not a huge sum but was only going to keep in th edfrawer as a spare so why not have some cash back instead.  Posted as soon as I received the box and a little over a week...

Best solution Do I need to cancel my direct debit when my contract ends?

Hi, do I need to cancel my direct debit when my contract ends? I've read online that money can be taken up to 38 days after my number has moved to another provider, but I want to make sure I am not charged for another month. I also read that if you c...

La2 by Fledgling
  • 2300 Views
  • 4 replies
  • 0 likes

Continuous Direct debit when contract has ended

Three continues to debit me despite my contract for an iPad coming to an end in June 2024. I went into their store to inform them that my contract had ended, and I took a SIM-only contract in 2024.  However, Three failed to end the contract on their ...

Best solution Faith Restored - Praise & Reward Due

Hi,The survey didnt pop up after a Live Chat session, prior to this I was genuinely fed up with the service I had received. I have Eero, I couldn't access my account online or through the app, I got to the 'one time passcode' stage every time yet nev...

Fraud

Hi, I have recently been frauded by somebody pretending to be from three, the number was 01********* and email address was promotions@threeguk.com, I raised concerns with them because I didn’t recognise the number and they then called me back on an “...

Cafe Nero code didn’t work

I tried to use the £1 coffee at Nero this morning and the QR loaded but everytime I scanned it the price stayed the same. Tried it about 10 times. The man on the till said to refresh it which I did but it still wasn’t working, ended up having to pay ...

Rhianneh by Fledgling
  • 725 Views
  • 2 replies
  • 0 likes

Can not access Ipad account

I have a mobile with 3 and an Ipad . I can no longer access the Ipad account to cancel it. Live chat states the mobile number for the Ipad is registered to a different and it wants to send a passcode when i try to register it with an email … but Ipad...

Gemz by Fledgling
  • 557 Views
  • 1 replies
  • 0 likes

Best solution Contract Ending Don't want to continue

Hello, I have a contract that is ending on 25th may 2025 and I would like to end this contact instead of auto-renewing it. Also, i want to keep my Both Number.Please let me know the process or you need any other information.

P14 by Fledgling
  • 1491 Views
  • 2 replies
  • 0 likes