Accounts and services - Get support for Three services

Bills

I need some old bills from a previous contract, I have spoken to 3 different people on 3 different occasions and all of them have said they can see them and have requested they are sent to me. I have received emails to say my query has benn closed an...

Leaving Three

Very sad to say after 15 years+ I will be leaving 3 network. In all honesty I’ve never had a problem with the network, however what they are wanting for new plan + device is ridiculous, and the fact it looks like I have to pay to keep/transfer my num...

Go Roam???

After over 20 years of being with Three, and often more than one contract (kids and partners) they can Go Roam. Does anybody understand the charges and what is the best way to Go Roam? Nah. Last year, had a mare. Partners contract ran out and switche...

Charged for non EU roaming when I had an E-sim?

My most recent phone bill was a lot higher than I was expecting. The main charge was non EU roaming. I had an e-sim while I was away in Albania in June which I used the whole time I was there. Am I meant to be charged from 3 when I used my e-sim the ...

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

I cloud subscription

I cloud have contacted me and say thst my photos will be deleted if I do not pay a subscription. Before I do this I need to know if this is genuine.

Changing phone number

I’ve just upgraded from pay as you go to a pay monthly sim I don’t want the new phone number that’s come with the sim I want to continue using my normal number ( that was on my pay as you go 3 mobile sim ) how do i achieve that I seem to not be able ...

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)

Credit check and upgrade

Anybody else been asked for a credit check to upgrade? Iv got 6 contracts sim only and handset for my family, iv gone to upgrade and it's asking for a credit check...which Iv failed on. Now what?? All 6 contracts get paid monthly are never behind in ...

Beware the PAC request hack

I recently had a text from Three pop up giving me details of the PAC I had requestedNeedless to say it wasn't me. Although I wanted a button to say "it wasn't me stop it" I seemed to have no choice but to chat with that infuriating bot until it gave ...

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