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Conversations

Being charged for a phone number I don’t use.

I’ve asked multiple times to cancel the phone number I was initially given (before I transferred my actual phone number).I was assured the number was cancelled after being refunded, but after still being charged twice apparently Three have no record ...

Jade21 by Fledgling
  • 1202 Views
  • 3 replies
  • 0 likes

Extra Charges (THIRD PARTY?!)

Why am I being charged roughly about £30 extra each month on top of my bill?! I called three and asked and they said it was due to a third party app for subscriptions or in app purchases, (which all get taken out my bank on the spot when I make in ap...

MJ17 by Fledgling
  • 779 Views
  • 3 replies
  • 0 likes

Unable to make changes.

 Hello all, I’m unable to get the live agents to find this error message to be removed, they assume they weren’t unable to find it…?but clearly it says so here. How to resolve this issue? Thanks.

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Can't access voicemail

Hi, I've had the same Three contract for years, and have never had a problem accessing my voicemail.  Today I received a text message saying I have a voicemail following a missed call.  However, when I call the usual voicemail number, I get a message...

cef33 by Fledgling
  • 1994 Views
  • 4 replies
  • 0 likes

No active plan

I’ve had message from three saying a bount closed and no active plans? Any help?? Different sim card but same number 

Mibs1 by Fledgling
  • 1001 Views
  • 4 replies
  • 0 likes

Best solution Message saying i am oit of contract

I have got a message on my phone from THREE number sayin that I am oit of my contract. I don't remember having a due date or something like that. I am on the same contract for several years and never had anything like that. I also can't log in into m...

No text messages on "cellular" iPad

I have an eSIM on a cellular iPad. The app keeps trying to send a text message with a passcode to the number associated with the eSIM but I have no way to access that. Apparently iPads do not work with text messages or phone calls, only data which is...