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Conversations

Voicemail saved messages

Hi, I didn't know that saved voicemail messages get deleted after a while. Is there a way I can retrieve them? They were from my dad who recently passed...I'm so upset with myself for not saving them differently  

zarina72 by Fledgling
  • 376 Views
  • 1 replies
  • 0 likes

Cannot view my Kids accounts

Please can someone help. I have seen some threads on here previously about parents who signed up as their children's account holder under their email address and now cannot access their account details through the 3 App. Every time I put one of my ki...

SF9 by Fledgling
  • 517 Views
  • 2 replies
  • 0 likes

Contract Ending

My 24 month Contract runs out on the 14/09/2024.When a contract ends it should end on that day.Why do i have to still give a 30 day notice and still be charged.

Parki17 by Fledgling
  • 435 Views
  • 2 replies
  • 0 likes

Request for Date of Last Usage

Dear Customer Service, I need to obtain the “Date of Last Usage” for my device. Could you please provide me with the most recent date when the device was used? For reference: • Mobile number: +44 **********• IMEI number: 3*** Thank you for your assis...

NB41 by Fledgling
  • 282 Views
  • 1 replies
  • 0 likes

Best solution Upgrades

Are upgrade offers identical between Live Chat, phoning 333 and going into a Three Store ?

Scam phone Calls

Not help needed however a warning for others, received a phone call today from someone claiming to be from Three offering me a lower contract. They asked for the amount I pay monthly (gave them the wrong amount) if the last 4 digits of my phone numbe...

Mag127 by Fledgling
  • 350 Views
  • 1 replies
  • 0 likes

Data-only SIM useage

I have a 3 "traditional PAYG" mobile broadband, data-only sim  (marketed under "internet with legs") that i use in a tablet.   It came with  24Gb of data that lasts up to 24 months.Is there any way of finding out how much data i've used (an/or have r...

ionh by Fledgling
  • 340 Views
  • 1 replies
  • 0 likes

Roaming

We have a contract with three on both our phones, Going to USA and reading on here about the problems customers are facing using phone there. What are we supposed to do to enable phones to be used 

Dee68 by Fledgling
  • 619 Views
  • 6 replies
  • 0 likes

Charged 25 payments for a 24 month contract

I was on a 24 month contract with three which ended on 1 August 2024. On the final day, I requested a PAC code to keep my number and I inputted this with my new sim with a new provider. I received confirmation texts from three that my account was suc...

User31 by Fledgling
  • 561 Views
  • 3 replies
  • 0 likes
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