Accounts and services - Get support for Three services

Go Roam usage in Switzerland

New to 3, about 6 months, and trying to get my head round Roaming as heading to Switzerland soon.My understanding of what I have read is as follows:There’s nothing I need to do to activate Go RoamI can use up to 12gb of data before any additional cos...

Upgrade error - useless customer service

Tried to upgrade online. Passed credit check, agreed terms paid one off fee, system crashed. When I logged back in I couldn't see order. I used chat to talk to Three, was told they coul see order, there was an error and to ring back tomorrow.Rang bac...

Account charged for both 'H3G' AND 'H3G P' yet I only have one device

Account charged for both 'H3G' AND 'H3G P' each month yet I only have one device, a phone? Any ideas why?

Cancel an Add On

Hi, how do I cancel the insurance add on on one of my accounts please

Re-connecting

I wan to re connect my three number

No data hours after bill paid

I paid my bill yesterday, I’m on unlimited everything, yet after having use of internet for hours after paying my bill, now says I’ve no data, any ideas

Bought data pack but doesn’t work

Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...

Travelling to Turkey

I have a galaxy s20 FE it is not e sim compatible. My roaming won't work due to it being our of the EU. My phone is not unlocked and is just on three. What are my options?

Duplicate numbers

Is there any way someone can have been issued a duplicate number? I’ve been getting calls under a different name from sales people. Apparently I’ve registered in a certain area of the country nowhere near where I live, for these sales. They have been...

Go Roam charge when data roaming off

I've spent hours today with THREE trying to resolve this. I was in Italy recently and this happened with both iPhones on my account: minuscule amounts of data are shown as being used on my account (total 6.6KB divided over 4 occasions) even though ro...

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