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Conversations

How to 'manage' a complaint via 3UK Self Service

Yesterday I received an email from noreply@mails.three.co.uk which said:Hi there, it's Three.One of our agents has updated your complaint (2503041032xxxx) with some new information. Please take a look as soon as you can.To manage your query, just log...

dalep by Fledgling
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Karen

I've been with 3 for about 8/10 years.and always seem to have some kind of problem. Since I had to do an update for the 3 app, I can log into my account but I've limited access it says sorry only the account holder can access this information!!! Well...

Low data alerts

Both last month and now twice this month I have had texts from Three towards the end of my billing cycle warning me I have used 80% of my data allowance and have around 4GB left (I'm on a 30Gb plan). On every occasion when I have checked my remaining...

What plan is best

Hello, I am wanting to know what plan would be best for me? I mainly use data for everything but still need to be able to call/text if needed. thanks Megan 

Meagles by Fledgling
  • 689 Views
  • 1 replies
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My cafe Nero code coming up as redeemed

I usually download £1 cafe Nero code from three plus on a Monday and use it at cafe Nero when I go. Today and a couple of previous times the code has come up at the shop as having already been used when in actual fact it hasn’t. So I’m then having to...

Wonder by Fledgling
  • 928 Views
  • 1 replies
  • 0 likes

Unknown charges

Last month I got charged 40 £ stating that I have bought coins on tiktok using my three pay ( I don't have tiktok account) this month just received text that I purchased coins form some app worth 40£. I complaint to three last month which was of no u...

Best solution Three trade in

I upgraded to a new phone and was promised a competitive trade in price through the three trade in program. I was offered an additional 200 on top of what they valued at so thought I would take them up in the offer. I sent my old phone back after I h...