Accounts and services - Get support for Three services

Not received my refund

I paid for my device which was an early upgrade and Three cancelled the order with DPD and made them send the device back to Three so and still haven't received an reasonable explanation for this and still £226.57 out of pocket. I made this order on ...

Bill Date

Hi Guys! Wanted to put this in as I am quite confused about when I actually get charged for my plan. On the 3 app, it says my plan resets on the 9th of every month, but I can get charged on the 19th of same month. I just want some confirmation on wha...

One time unlimited data pack not working?

I bought the one time unlimited data pack but I still got a text saying I used my entire data allowance of 4GB. Is it not working or are the app and the texts mistaken? What will the bill be at the end of the month?

Data balance can't able to use

I have 13.8 GB but I can't able to use I'm in Belgium.

Unable to E sign

I’ve been trying upgrade an account now for 1 week,I’ve tried through the app 4 times,live chat twice and finally on the phone today..the credit check gets passed,I pay for delivery and then finally when it’s time to E sign the device plan,the email ...

Contract

I have been paying for an additional contract for my partner but she’s very sadly now passed away. Can I cancel the contract please?

Roaming Australia

My son (17) has a monthly contract. We took out November 2022. He is travelling to Australia for 3.5 weeks. In the Uk he has an unlimited data package. From what I understand he can roam free of charge for 56 days. But if he goes over fair usage data...

E-sign

I ordered an upgrade 3 days ago and still haven’t received my device plan agreement so im obviously not able to E-Sign it and i just keep getting fobbed off with ‘I advise you to wait 24 hours and if you still haven’t received it come back to the cha...

Adding Appel watch to account - requires additional data plan?

So I placed an order to add an Apple Watch Ultra 2 to my plan (upgraded phone which I received yesterday). In this order I selected the device, selected the 24 month smart watch pairing plan and completed checkout, signed agreement and went to pay wh...

Best solution Top up start time

My pay as you go sim will expire on 26 Jul, if I don't top it up on or before 26 Jul, but do it later says on 6 Aug, what will be the new plan expiry date, will it expire on 26 Aug or 6 Sep? Thanks.

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