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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Trade in Issue

I need someone from 3 to take some damn accountability and reach out over your ridiculous trade in partner Ingram.They received my phone back on the 7th February and told me payment would be made via bank transfer by the 10th February. It's now the 6...

josh101 by Fledgling
  • 1250 Views
  • 4 replies
  • 1 likes

third party pay

Hi.My account number is:*********.I've just received my bill this ,onth and i dont know what is third party charge.I've been pay £6.99 every 2 weeks and i dont reconigse that payment.Can you have a look and let me know please.Thank you very much

vu by Fledgling
  • 644 Views
  • 1 replies
  • 0 likes

Missed Payment and Damage to Credit File

I have never missed a payment, Three didnt take the payment on time, just before Christmas, I have no idea why, as soon as I realised the payment was missed I contacted Three and the missed payment was paid. For context the missed payment was on the ...

Fikex by Fledgling
  • 1699 Views
  • 5 replies
  • 1 likes

How to 'manage' a complaint via 3UK Self Service

Yesterday I received an email from noreply@mails.three.co.uk which said:Hi there, it's Three.One of our agents has updated your complaint (2503041032xxxx) with some new information. Please take a look as soon as you can.To manage your query, just log...

dalep by Fledgling
  • 1105 Views
  • 1 replies
  • 0 likes

Karen

I've been with 3 for about 8/10 years.and always seem to have some kind of problem. Since I had to do an update for the 3 app, I can log into my account but I've limited access it says sorry only the account holder can access this information!!! Well...

Low data alerts

Both last month and now twice this month I have had texts from Three towards the end of my billing cycle warning me I have used 80% of my data allowance and have around 4GB left (I'm on a 30Gb plan). On every occasion when I have checked my remaining...

What plan is best

Hello, I am wanting to know what plan would be best for me? I mainly use data for everything but still need to be able to call/text if needed. thanks Megan 

Meagles by Fledgling
  • 698 Views
  • 1 replies
  • 0 likes

My cafe Nero code coming up as redeemed

I usually download £1 cafe Nero code from three plus on a Monday and use it at cafe Nero when I go. Today and a couple of previous times the code has come up at the shop as having already been used when in actual fact it hasn’t. So I’m then having to...

Wonder by Fledgling
  • 933 Views
  • 1 replies
  • 0 likes