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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3954 Views
  • 0 replies
  • 9 likes

Best solution Smartwatch Pairing: I'm very, very confused

I'm trying to understand Smartwatch Pairing and 3's e-sim service for Apple Watches.Basically, I have a 3 phone contract. I'm planning on getting an Apple Watch with a data connection (not from 3, but direct from Apple). How do I get an e-sim from 3 ...

dartiss by Fledgling
  • 2219 Views
  • 7 replies
  • 0 likes

Complaint

Hello, we have received an email to contact you about the complaint that we gave in.Complaint code:

PrePaid Add on not credited

In October I used DIng to buy two vouchers for Data packs. The first one to begin on October 12, the other to begin November 12th. My 3 account shows both purchases, since the data packs are only good for 30 days. However, after November 12th, the se...

LC by Fledgling
  • 379 Views
  • 1 replies
  • 0 likes

Network

@ThreeUK I set my phone to roam while in the UK before travelling out to Nigeria but I am unable to use it here in Nigeria despite it still showing the roaming sign. What do I need to do to be able to receive calls on it?

Disconnected sim

Hi. My number was recently disconnected without any warning whatsoever and it’s very important I get it back. It only happened a week ago and I’ve been trying to get it back urgently. The number is tied to a few of my email accounts as a 2 step authe...

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