Accounts and services - Get support for Three services

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...

Getting charged for Netflix which I never subscribed

Hi,I am getting charged for Netflix which I never subscribed. I don't find anyway to unsubscribe from 3 website or app.I have called 333 many times and raised complaints but no solution so far.I also called Netflix, thay said they don't have my accou...

Unable to log on

I can not remember my login details

My three account wont let me login i keep getting a message saying my phone number is not recognised

My three account wont let me login i keep getting a message saying my phone number is not recognised. so it can't send me a passcode

Direct debit set up but phone payment and this month's bill not paid

This and last month my bill and my device plan have not been paid despite the fact I set my direct debit up after having to cancel it due to a bank error back in August or SeptemberI had to pay for my device plan manually last month despite having se...

Mifi only Three User

Is there a way to turn off the OTP code issued every time you access the website. I only have a three MIFI device as an alternative to my main carrier. I don't have a three phone and its a pain to have to keep moving the sim card from the mifi device...

Account cancellation and returns issues

Hi, I ordered a 5G Broadband router in July 2023. The router arrived, however I decided to stay with my previous provider. I phoned 3 customer service to cancel my order within the 14 day cancellation period. They said that everything had been proces...

Sylwia

Hello, I cannot change my personal data. I don't speak English so if you have any questions please contact my daughter on 07*** ******

3

Hi, i put £35 to get unlimited data pack add on top-up but still pending?! could you please kindly see this problem and solved or please refund me i will go to get this service somewhere ales..as i need this service urgent. thanks

Best solution Error using the PAC request form

The form on this page: https://www.three.co.uk/support/switching/forms/pac-request-formEvery time I try to use it to port my number I get the message "We are unable to process your request at this time, please try again later."Is there an issue with ...

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