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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3593 Views
  • 0 replies
  • 9 likes

proofs@3mail.com NOT WORKING

I have had problem with my iphone, I have contacted three mobile by phone twice they told me to get report from iphone re condition and fault, then phoned again to three they told me to send all information to e mail address above, i was told they wo...

Proofs@3mail.com NOT WORKING

COMPLAINT NUMBER - 231127101620630I have sent multiple emails to proofs@3mail.com.But no response. I have tried speaking to complaints and customer support but they are saying that they are not able to do anything without tracking ID. I have emailed ...

ed5551 by Fledgling
  • 516 Views
  • 2 replies
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RONAND RITA TRYING TO CONTACT PROOFS@3MOBILE.COM

I have been trying to contact proofs@3mail.com for over 3 weeks, I have sent three e-mails over that period with no reply,  I have phoned twice taking 15 to 20 mins each time and been told to send information to proofs e mail address. No answers yet,...

Unable to see details for second sim

Hi, I have a three sim on my phone and have created the account in the new three-account format. This means that this is now attached to my email address. I have a second SIM on my tablet but cannot see the usage as I can't add this SIM to my account...

Transfer gone wrong.

My contract (personal account) came to an end so transferred my number onto a sim on my account but on doing so they have replaced my husbands number instead of the sim card. We are now over 2 weeks from having no access to my husband's number (rever...

PrePaid Add on not credited

In October I used DIng to buy two vouchers for Data packs. The first one to begin on October 12, the other to begin November 12th. My 3 account shows both purchases, since the data packs are only good for 30 days. However, after November 12th, the se...

LC by Fledgling
  • 301 Views
  • 1 replies
  • 0 likes

Voicemail wont deactivate

Could someone help please, I'm a new 3 customer & have called 4 times now with regards to deactivating my voicemails as I dont use voicemail and I dont want anyone to be able to leave one, haven't even set it up... 3 chat and cust services both advis...

1111dakd by Fledgling
  • 674 Views
  • 3 replies
  • 0 likes