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Conversations

Existing 11-Year Contract: SmartWatch SIM Pairing?

Hi FolksI’m on a monthly plan from 2013, which I’d like to stay on (Unlimited SIM/Data).If I go through the Apple Watch ‘Setup mobile service’ and add the  ‘SmartWatch SIM Pairing 1M’ at £7/month - will it update/change my existing long term contract...

Credit balance- want my money back

I bought a pre paid 30 days Data Pack Sim in Australia which expires in 30 days after activation, I was told if I add $ top-up before the expiry date, I can continue using the Sim beyond the initial 30 days, I have did just that and the account has a...

Jzol by Fledgling
  • 427 Views
  • 2 replies
  • 0 likes

Roaming passes disallowed roaming

I purchased a few 3 day ATW passes to use in Australia.  I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.Fa...

Travisty by Fledgling
  • 416 Views
  • 3 replies
  • 0 likes

Top up amount disappeared

HiMy £20 top up has vanished from my balance when I proceed to purchase a 14 day data pack on the automated telephone service. (444) please can anyone advise me? Thank you. 

BlueBoy by Fledgling
  • 339 Views
  • 1 replies
  • 0 likes

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

Paramount

Please can someone explain a step by step process of cancelling paramount pictures subscription as the help team is not picking up their phones. 

Tessie04 by Fledgling
  • 404 Views
  • 1 replies
  • 0 likes

Cancelling and getting a full refund for Add-ons

 Hi all,Could someone please explain why we as paying customer cannot cancel roaming add-ons when they haven NOT been activated and instead we have to go through the time wasting process of going through the help service. It's as though you purposely...

Data Add Ons

Why is there only 1 option to boost data for a month for £25?? And not any lesser cost options??Pathetic ripoff!!  

Kalvin by Fledgling
  • 295 Views
  • 1 replies
  • 1 likes