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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3876 Views
  • 0 replies
  • 9 likes

Late payment

Currently closing the online bank I used for my direct debit. Moved everything over to another bank but completely forgot about my phone. Direct debit was due on 02/05/24, but bounced. Paid balance in full on 07/05/2024 once I realised. Will this be ...

Roaming in Montenegro

I’m trying to find out if the roaming EU covers Montenegro Mod note: Title edited to be more specific to the question

JoDuds by Fledgling
  • 246 Views
  • 2 replies
  • 0 likes

Stranded

I was abroad and ran out of credit. I wanted to contact Three to buy more credit. I couldn't contact Three because I didn't have any credit. You'd think that if you needed to buy credit Three would provide a means of doing so that doesn't require you...

Askme by Fledgling
  • 257 Views
  • 3 replies
  • 0 likes

Issue with Router Returns

Hello Three community, Looking for some advise in regards to what seems to be a recurring issue here. I left Three in January 2024 due to poor signal in our area and have since had my account closed and final bill Generated. Atleast that was what I w...

Order stuck in submitted

I put in an order for a contract upgrade on Friday about 1300. Signed the online email, had a fraud call to make sure the order can go ahead. Was told the earliest delivery day for my new device was today, but I haven't had any shipping information y...

Abysmal customer service from Three

HiLet this be a warning for anybody considering switching to Three. DON'T!I has a monthly 5G broadband contract with Three and was happy until I wanted to commit to a 24 month contract. I tried to take out a 24 month contract and was told I would nee...