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Conversations

Quite a lot wrong

 Two chips came with my new phone. When I registered with my Apple ID. The chip was PAYG. The DOB won’t edit and says 1901 for my year of DOB. My pay monthly deal isn’t an option for the registration. The Apple ID is locked to the bogus registration.

Outstanding balance for account I didn’t open

Is this fraud or really a company that Three use? I've not had any contact from three themselves and this cars don't/won't reply to emails...Email below:-----------Dear Curtis Doughty Our Client: ThreeCARS Ref: 2xxxxxClient Ref: xxxxxBalance: £1059.1...

Curtis by Fledgling
  • 247 Views
  • 1 replies
  • 0 likes

Bill tripled overnight

My wife’s 3 bill tripled overnight without even her input. They sent her some messages she didn’t see to confirm increased usages but it was not something she asked for or something she used. Has this happened to anyone else?

cmofish by Fledgling
  • 177 Views
  • 1 replies
  • 0 likes

BEWARE! FRAUDELENT ACCOUNT SET UP USING MY DETAILS

Hi,My mental health is at STAKE here! I have had 3 three mobile accounts opened using my details and nobody is helping me get them closed. I don't know what to do...I have been a victim of fraud whereby a third party company approached me via my lyca...

Marys by Fledgling
  • 463 Views
  • 3 replies
  • 0 likes

Fraud Screening Issue

Trying to upgrade since 24/07/24 both via the App and Live Chat.I cannot do this in store as I do not have valid photo ID, so that’s why I’m trying to upgrade via the App.I have been with 3 for absolute ages.Everything has gone through all apart from...

MalcB by Fledgling
  • 635 Views
  • 6 replies
  • 1 likes

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)

Beware the PAC request hack

I recently had a text from Three pop up giving me details of the PAC I had requestedNeedless to say it wasn't me. Although I wanted a button to say "it wasn't me stop it" I seemed to have no choice but to chat with that infuriating bot until it gave ...

E Sign Document

Hi,  I placed an order for an upgrade on Friday 26th July and paid for next day delivery. Nothing was mentioned to me in regards to an e-sign when placing the order on the live chat and i received an email and call from the fraud and confirmation tea...