Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3869 Views
  • 0 replies
  • 9 likes

Account created but can't log on

I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?

Marbles by Fledgling
  • 146 Views
  • 1 replies
  • 0 likes

App purchases of add-ons don’t work

After recent updates, the app now actually  lets you select an add-on and pay for it. But still the purchased add-on never appears next to the plan and I never receive any confirmation emails or messages.Now that may well be because I should already ...

401 Error

Anyone else getting this error when trying to login via app or browser?

Kags86 by Fledgling
  • 692 Views
  • 9 replies
  • 1 likes

Cannot login to My3

Hi, I had a 3 pay as you go account and was offered a contract sim so I took the offer but if I wanted to keep my existing number on the pay as you go account I had to Port to another provider and port back to 3 so my number transferred from Vodafone...

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App saying not connected to the internet

Hi all, I have just joined three payg and downloaded the app. I am trying to go to my account however I keep getting the error "you're not connected to the internet" when I most definitely am. Apart from the delete and reinstall, any other suggestion...

Payments

 I made a bank transfer last week on 01/05/24, however I forgot to include my three reference number when making the transfer, I have emailed proof of payment which I received a response from and was advised this would be attached to my account. Howe...

Trying to access three account

I recently had to switch operators temporarily to Lebara, keeping my old three number. I got a new phone & plan and got a temporary number. My old number was transferred to the new SIM today. Im trying to log into my Three account but it’s saying “Yo...

100881 by Fledgling
  • 341 Views
  • 5 replies
  • 0 likes

UPGRADE SIM (need help)

Hey so i recently bought 120 gb sim plan and thought it will be enough but it isn’t so i want to upgrade from 120 to unlimited. Is there any way i can get it done ,because on website it shows i have to pay fees of 325 pounds .please helpppppp

Nivleen by Fledgling
  • 323 Views
  • 2 replies
  • 0 likes

Unable to register to MY3

I previously had a contract with THREE and ported my mobile number to another supplier for a few months and decided to come back to THREE keeping my existing mobile number.Now the issue is that because I have a closed account with my mobile number, I...

mdc by Fledgling
  • 336 Views
  • 2 replies
  • 0 likes