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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Unable to view second account

Been trying to view my upgrade options as my contract is up at the end of this month, live chat states i can view it in the app but there is only my iphone 14 pro max, i have another contract which I cant even see on the app or desktop. Going instore...

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 814 Views
  • 4 replies
  • 2 likes

Best solution Unable to view allowances

Unable to check allowances in the my3 app for my second phone.I have 2 payg phone numbers, a physical sim in one phone and a new eSIM in another phone, registered against one email address.In the my3 app the allowances for one number can be seen, the...

wgm999 by Regular
  • 1382 Views
  • 14 replies
  • 0 likes

Best solution Ms Julie

hi do I have to have a 3 phone and sim if I want to use a 3mifi, or can the phone be a different network. My phone and sim expire next month but I have 15 months to go on my wifi contract. 

MsJulie by Regular
  • 745 Views
  • 8 replies
  • 0 likes

Account created but can't log on

I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?

Marbles by Fledgling
  • 226 Views
  • 1 replies
  • 0 likes

App purchases of add-ons don’t work

After recent updates, the app now actually  lets you select an add-on and pay for it. But still the purchased add-on never appears next to the plan and I never receive any confirmation emails or messages.Now that may well be because I should already ...

401 Error

Anyone else getting this error when trying to login via app or browser?

Kags86 by Fledgling
  • 971 Views
  • 9 replies
  • 1 likes

Cannot login to My3

Hi, I had a 3 pay as you go account and was offered a contract sim so I took the offer but if I wanted to keep my existing number on the pay as you go account I had to Port to another provider and port back to 3 so my number transferred from Vodafone...

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App saying not connected to the internet

Hi all, I have just joined three payg and downloaded the app. I am trying to go to my account however I keep getting the error "you're not connected to the internet" when I most definitely am. Apart from the delete and reinstall, any other suggestion...