Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3869 Views
  • 0 replies
  • 9 likes

No allowances shown - please help

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. ...

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have  £10 without £data pack at all ( I do get the conf...

Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...

Name Change on Broadband and Mobile Account

Hi there. I have emailed the proofs@3mail.com three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account.This situation is unique and sensitive and I don't want to through it ag...

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 186 Views
  • 1 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 376 Views
  • 1 replies
  • 0 likes

OTP issues (no mobile signal)

I've got a UK 3 SIM only plan.  Just landed in Faro, Portugal. Phone didn't automatically adjust for roaming.  Consequently no mobile or data. Using hotel WiFi to log into my account to change settings but 3 is messaging OTP to my phone, which is no ...

Number not on record

Been trying to log into my account since the update, have been unsuccessful every time. Now when I go to log in, it says my number isn’t on record… have been with three like 6 years now, maybe 7. Same number same sim, just can’t log in to manage my a...

unable to re-register

my father got a pay monthly contract for me using his account, and i’m trying to re register but it’s not allowing me to use any emails. i tried his one and it’s saying it’s registered already but i’m unable to see anything regarding my account/ cont...

afnan23 by Fledgling
  • 263 Views
  • 1 replies
  • 0 likes

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 648 Views
  • 6 replies
  • 0 likes