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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution SMS says Data has 2 days Left, App says 2 Months

Hello,I just received a SMS from Three saying my data pack will run out in 2 days, although I bought a £90 unlimited pack and still have 2 months left. So I checked on the My3 app which gives the correct information.SMS seen here:App says this: The S...

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MY ADDRESS DONT EXIST ON DPD

I have a order for upgrade placed on the 30th of January 2025 and ahead of the delivery date I was looking into the dpud website And notice that my door number is not existing s this is a new postcode I try to contact the customer service and again n...

OCJUNIOR by Fledgling
  • 104 Views
  • 1 replies
  • 0 likes

One-time Passcodes

Hi there!I've recently upgraded to a new number, and cancelled the old one. However, when I try to log in to my Three app, the number associated for the one-time passcode is the old number so do not receive the SMS. I've already updated my account de...

3Bee by Fledgling
  • 109 Views
  • 1 replies
  • 0 likes

I desperately need to reactivate my old number

I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...

Upgrade stuck after credit check accepted

I have been trying to upgrade my phone for weeks. The app said it was possible to upgrade so went through the process of completing the upgrade whilst paying the £145 upgrade fee as it is a slightly early upgrade. It all went through fine and the cre...

App won't let me log into broadband

I'm trying to log into the app through broadband. I get to the point where it asks me to put in the password on the device. It keeps saying it is wrong with 5 attempts left (this countdown doesn't go down). I have reset the device but this makes no d...

Messages from three

Hi I’ve been sending messages through WiFi to my daughter through WiFi but she’s getting alerts from my phone saying I’ve sent a picture message does anyone know how to turn this feature off 

Lea7X by Fledgling
  • 238 Views
  • 2 replies
  • 0 likes

Last Line No Longer Available

I switched to Three from EE on the 7th January and took my number with me.I have two sim contracts with Three, one that I took out for my daughter in December and her number transferred with no issues.Initially my number was showing when I logged int...

LynnB by Fledgling
  • 200 Views
  • 1 replies
  • 0 likes