Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

Showing results for 
Search instead for 
Did you mean: 


My data add ons are refusing to cancel

I've had two monthly boosts for a few months now and I've tried to cancel them multiple times by going on the app and pressing remove on them. However, if I changed tab and go back, or close and reopen the app, the add ons reappear. Same thing with t...

Can’t Register For My3 Using Data SIM Only

I’m having a great deal of trouble getting into my 2 data only SIM accounts. The problem is that I’m being sent a one time passcode to the SIMs that are data only, so these SIMs don’t receive messages, as there is the facility to make phone calls. I’...

Twiggy1 by Fledgling
  • 1 replies

Bought data pack but doesn’t work

Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...

breakbot by Fledgling
  • 3 replies

My3 still not working

upgraded. Uninstalled. Reinstalled. And it finally worked. Went to go back in again today and back to the old error message.  What's going on! This is so annoying. Im abroad and need to access the app to keep an eye on my usage.  

BRIDGET by Fledgling
  • 1 replies

Three Customer Information Being Sold

Wondering if any other three customers have seen similar issues.I upgraded my contract on the 17th of June, took delivery of my new phone on the 19th. On the 22nd of June I had a call from a person claiming to be from three billing.he was calling to ...

Apollo92 by Fledgling
  • 0 replies

Proof of usage

on ‎08-17-2022 03:30 AMHiMy phone has been stolen over a month ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three more than 7 times!! That's right, 5 times and I still ha...