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I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.Message I received:ーーーーーーーーーーーーーーーHi there,Your 10GB Data Add-On Top-up has gone through.Your new bal...
I have PAYG sim.I have £18 of credit but when i went to buy a data pack ,30GB auto renew for £10 ,it wanted me to pay by card.Pay by card is the only available option there as the pay screen shows 0 as credit,although i have £18 of credit .Why i c...
Hi I purchased a 20GB data pack which includes unlimited minutes and texts but my credit continues to be used up whenever I receive a text or phone call. Is this correct? I had a credit of £5:33 and received 2 short texts. My credit has now gone. Is ...
I have been trying all morning to update my card details as have a new bank card, and I cannot.I've managed to buy the £10 Top Up as that let me enter the new card details, but cannot now use that to buy my Data package as it tells me it is being use...
Hi all,I use a three SIM card when I travel to Europe and every year I am able to buy a roaming pack, this year I wasn’t able to get one so I assumed a data pack would be the same. Only to find out I am limited to 6gb of roaming which has never happe...
Why is it that when the supposed "improvements" to the Three website, they dropped the ability to add an Addon that would automatically activate as soon as your last one expired.The amount of times that I've had issues where my plan has expired and I...
I am writing to formally complain about an issue with my pay-as-you-go plan last month. Due to a system error, I had to make multiple payments for a single plan, as my initial attempts were unsuccessful. After contacting your customer support, I was ...
I am a payg customer, can anyone please tell me how to access my usage history. I have been trying to do this through the app without success. Thanks Steve.
Up until the end of 2024, I was able to enter competitions by SMS, using my iPhone.I’m now unable to do this - it looks to me that I’m being charged the standard text message rate, but not the actual competition entry amount (usually between £1.00 - ...
I keep getting an the same error message when I try to add credit with my card. Is there a reason this is happening?
