Our new roaming giveaway is live find out more here!
Give us your feedback about how easy you've found getting ready to roam on the above linked article, and you'll be in with the chance to win one of 10, 7 day Go Roam passes to use in Europe and Around the World destinations. Prize draw open till 01 May 2024

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3552 Views
  • 0 replies
  • 9 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

PAYG Account Suspended While Roaming

Hi,I was recently roaming in Ireland then the USA and in the USA my account got suspended. I wasn't using minutes or texts, and did no streaming. How do I get my account unsuspended? I'm currently using a temporary sim, but I need my original account...

Matt3 by Fledgling
  • 171 Views
  • 0 replies
  • 0 likes

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 294 Views
  • 2 replies
  • 0 likes

Split port issue - help!

Hi,I submitted my PAC code on 19 Feb 2024 for transfer to Three. I got a message saying it will be going ahead on 20 Feb 2024. On 20 Feb 2024, my old sim get disconnected. On the same day, I can make calls from new three sim and people can see my old...

Genuine Three number or Scam?

Hello, I received calls from different numbers last week and today from these numbers saying that they were calling from Three promotional departments:  013138173800131381438301146979115016152414250130686621202081299424 are these numbers genuine prom...