Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3242 Views
  • 0 replies
  • 9 likes

Do not recommend

I’ve tried contacting you 8 times and everytime you cut me off before I even tell you the issue, you’ve take. £30 from my direct debit without contacting me, I didn’t have the money meaning you’ve put me in overdraft now, I wanted to pay it next week...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 250 Views
  • 1 replies
  • 0 likes

Caffe Nero £1 Code not being generated

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, t...

mgba by Fledgling
  • 3219 Views
  • 16 replies
  • 2 likes

Three+ Device Compatibility

I have an iPhone 7 and iPhone 8, none of them are compatible to update the Three+ app to get my rewards. What else can I do to get my rewards? Thanks, Jon

jla06 by Fledgling
  • 327 Views
  • 3 replies
  • 0 likes

Three plus app

App kicked me out and now it won't let me reset password, error 500 code keeps happening, ive uninstalled the app and reinstalled still no luck 

Not receiving OTP texts

Is anyone else having issues logging into MyThree and Three+ because they're not getting the texts with the OTP?  I've re registered and done everything I was supposed to do, I can log in but then need to verify with a one time password which I never...