Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3869 Views
  • 0 replies
  • 9 likes

Can't re-register or access Three broadband device.

I have wasted several hours and have seen several posts in the Three Community regarding this exact issue dating back months and so will try to keep this polite. I am unable to re-register the SIM in my home Broadband device as the e-mail address tha...

CamGreig by Fledgling
  • 461 Views
  • 1 replies
  • 0 likes

Best solution Instore cannot find my number on the system

HiI was abroad and suddenly received "no service", I contacted online customer service and provided my full name and post code. Online Chat customer service confirmed that my number was active and requested me to change the Network Selection to "Digi...

Do not recommend

I’ve tried contacting you 8 times and everytime you cut me off before I even tell you the issue, you’ve take. £30 from my direct debit without contacting me, I didn’t have the money meaning you’ve put me in overdraft now, I wanted to pay it next week...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 445 Views
  • 1 replies
  • 0 likes

Caffe Nero £1 Code not being generated

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, t...

mgba by Fledgling
  • 4939 Views
  • 19 replies
  • 3 likes

Three+ Device Compatibility

I have an iPhone 7 and iPhone 8, none of them are compatible to update the Three+ app to get my rewards. What else can I do to get my rewards? Thanks, Jon

jla06 by Fledgling
  • 570 Views
  • 3 replies
  • 0 likes

Three plus app

App kicked me out and now it won't let me reset password, error 500 code keeps happening, ive uninstalled the app and reinstalled still no luck