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Refund for unused SIM

Hello, I arrived in this country on the 14th and bought a SIM card. I put 15£ but my SIM wouldn't work. I used the hotels wifi to call the technical team and we tried many troubleshooting guides to no avail. The SIM wouldn't work in my phone. I could...

My number, scam alert

I’m a teacher in a secondary school  and we have an international trip scheduled for this Friday. To keep parents informed without sharing my personal mobile number, I purchased a new SIM card with roaming credit and created a WhatsApp group for comm...

Teacher by • Fledgling
  • 413 Views
  • 2 replies
  • 0 likes

Server error, try again later

Whilst in Europe, I can receive calls but can't make them. Every time I try to make calls while abroad, phone responds with "Server error, try again later".I phoned Three business, and topped up the spending cap to £50, as they said I had reached my ...

Best solution Order still says submitted

I have upgrade on Friday got the call from the fraud team asking if it was me then confirmed and then got email says the order has gone through paid for Saturday 18th October delivery and it still says submitted and I didn’t get the delivery and not ...

Roaming

Hi, just went to buy a Go Roam pass and found this at the bottom of the list (with added to basket already ticked). Does this mean I now have roaming included and don't need to buy a pass?Inclusive EU/ATW/ATWX RoamingRoaming Built In Use your phone l...

CathH by • Fledgling
  • 892 Views
  • 7 replies
  • 0 likes

Cannot top up - every card fails

I am trying to top up online with Three. Every card fails.I have tried 5 cards I have checked with 3 banks. There is no problem with the cards and I am using them every day on other sites and in stores.There is no way to delete a saved card on the Th...

dot by • Fledgling
  • 451 Views
  • 1 replies
  • 0 likes

Unable to top up

Everytime I try to top up via the phone using 333 I put on my CVC it hangs up. Is there a way to resolve this issue? @Maxine