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App won't let me log into broadband

I'm trying to log into the app through broadband. I get to the point where it asks me to put in the password on the device. It keeps saying it is wrong with 5 attempts left (this countdown doesn't go down). I have reset the device but this makes no d...

No sign of ordered handset and no dates

Ordered handset upgrade to Honor Magic 7 Pro on 15th Jan 25. All approved but Three can’t tell me when I get it. How is it possible they don’t even know if DPD courier has it in their possession? Today is 25th so that’s 10 days of no communication fr...

PaulB3 by • Fledgling
  • 284 Views
  • 3 replies
  • 0 likes

About my refund on phone and data contract

My contract was finished on march 2024 . But they didn’t say anything about that i need to add another plan but they charged me untill now for that same phone. I want my refund of those payment. I feel like its a scam. Please help me with that

Accounts incorrectly merged

Hello, after finally having my account issues resolved after almost 8 months (where I was set up as both user and owner, though only able to login as user so unable to see billing details), this was finally resolved in November.  Two weeks later, ano...

BMad1 by • Fledgling
  • 440 Views
  • 6 replies
  • 0 likes

Pay as you go

I’m a new user on pay as you go. I paid £10 on 21 January and just checked my balance today and find that it has reduced to £8.65. I have made no calls, texts or used any data so why is my balance down?

Aldel1 by • Fledgling
  • 279 Views
  • 2 replies
  • 0 likes

Contract enquiry

I have 3 months left of my contract I wanted to see if I can upgrade early as it states on the website there won't be a extra charge if its under so many days but would I have to trade in my current phone for my new contract 

Liv26 by • Fledgling
  • 157 Views
  • 1 replies
  • 0 likes

no active line

New SIM in phone. Account and my 3 app show no active line. SIm seems to work. Simple PAYG SIM. Unable to top up. Account using old number which has ported to new provider. Been trying to sort out for many attempts with on line chat. They  have not s...

upnorth by • Fledgling
  • 300 Views
  • 3 replies
  • 0 likes

Issue with Missing £5 Direct Debit Discount

Hello, I have noticed that I have never received the £5 discount for paying via Direct Debit, even though it is stated in my contract. It is true that I have made payments immediately after the invoice was issued in the last few months, but my Direct...

Valis by • Fledgling
  • 235 Views
  • 1 replies
  • 0 likes