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3 App linked to old number

My wife and I both had 3 pay monthly accounts which we ported to EE a few months back. Last month I added a 3 payg sim to my phone and am able to manage that number on my account online or on the 3 app.Today my wife also added a 3 payg sim to her pho...

Best solution TS11 ***

Hi i got my new sim card sometime this month and i am having trouble with my voice Mail i want to trun it off so i don't receive voice mail anymore 

Account Unrecoverable

Hi,I was abroad and I lost my phone. I immediately contacted 3 through live chat and they helped lock my number and SIM. My internet connection was spotty so I couldn't save a copy of the conversation and I couldn't even say thank you to the agent.Ha...

Timmy by • Regular
  • 6976 Views
  • 10 replies
  • 0 likes

High 1st bill

Why is my first bill so high. And more out of my account than it should have been!!!!! 

Kalel by • Fledgling
  • 1625 Views
  • 2 replies
  • 0 likes

Update and Access issues

After the update yesterday I was eventually able to re-register my account only to be left with no Internet access on my hub or mobile. I work from home and this is unacceptable. With no resolution and no timescale for a fix the call center are unabl...

CHass by • Fledgling
  • 6471 Views
  • 8 replies
  • 3 likes

Data Allowance Help

Hello,I am a PAYG customer on the unlimited data plan.  As of 8:00 this morning it has been asking me to sign into network, and when I log into the 3 app my voice & text plans expire 2 Nov 2023, but the data plan is showing as expiring 1 Jan 2222.  I...

Seperate emails needed for broadband and mobile?

HiI have a pay monthly contract, had it for 3 months. I then signed up for 5g broadband about a month ago.It seems that I need to setup a new email address to be able to log in to the broadband account, as they cannot both be registered to one email ...

skg by • Fledgling
  • 2803 Views
  • 3 replies
  • 0 likes

Top up not applied

Bought a 30gb data pack for £15 this morning. Payment was taken and an email to confirm. I got a text saying: Hi there,You don't have enough cash credit for 30GB Data Pack.Your current balance is £0.To top up and try again, just log in: three.co.uk H...

Trouble creating a new account

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.Now I'm having texts with passcode on, s...