Accounts and services - Get support for Three services

Price hike on same contract

I was sold this contract for £20 a month unlimited data now on same contract I’m been charged £24.06. Not what I signed up to been ripping me off for months. In August will not be renewing my contract I find this abhorrent for a company like 3 to do ...

Spend Cap

Looking at the ‘My3’ App; cannot see ability to update/ set ‘spend caps’ - so is this still only done via a call ? As would be good if able to update online?

change username

had message when joining community it auto set my username as phone number so need to reset to username but can't find setting to do this?

Data rollover

I would like to suggest to Three to think seriously to introduce data rollover like ID mobile, Virgin media and many other networks. Three has the bandwidth and can afford it. It will make a huge difference to sales with minimal load on the network.

Order

Is anyone able to help with an order? We are in a new build estate and postie is struggling to find us. I simply want to add a note on the order to deliver to show home.Tia

Card loaded with £250

Just checking as I was told in the Three shop that I would get a £250 loaded card for buying the iPhone 13 Pro Max and details would be emailed to me after the first DD was taken!! I’m still waiting?

Best solution PAYG price increase

Is anyone else a PAYG customer?Tariffs have taken a second high rise this year, its absolutely shocking.Are they trying to stop PAYG as an offering????