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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

How to disable "Monthly Setup"

                         Ever since getting my Samsung S22, it's been trying to force me to download certain apps. Initially I downloaded these apps and deleted them. But now every month I get  anotification that I can't clear without installing and ...

teallen by Fledgling
  • 6294 Views
  • 8 replies
  • 1 likes

Urgently needed proofs of usage and barring

I have bought a phone on contract with Three, and this was stolen on the 27th August since than I am not able to process with my claim with the insurance company because I am not getting the right documents from Three.  I have contacted the customer ...

Moha by Fledgling
  • 2825 Views
  • 1 replies
  • 1 likes

Cancel Add-On somehow ??

I'm writing this at some ridiculous time in the night on a Sunday because I can't even reach support at this hour-Hi- Never imagined I was going to be typing a post on this forum yet here I am.I recently purchased the 14-Day Unlimited Data Add-on, si...

Data Pack

Hi, my data pack has expired and I still can't buy a new one because I get the message that I can only have one data pack active. How to fix this?

mativp95 by Fledgling
  • 4056 Views
  • 3 replies
  • 0 likes

Proof of usage

I have an ongoing insurance claim with Taurus and I am waiting on proof of usage from Three. I have raised multiple cases and each time been told I will receive it "in under 72 hours" yet each time they've closed the request without me recieving anyt...

Tyzer by Fledgling
  • 3418 Views
  • 5 replies
  • 0 likes

Data pack

I had brought a £10 data pack on monthly auto renewal paygo 3rd October 2023 with my card. Cannot get it activated. How do you get it activated?  

Tuhin by Fledgling
  • 2234 Views
  • 3 replies
  • 1 likes

Unable to register to use the three app

I am new to Three, I joined via a 3rd party (Samsung Mobile Shop).My number was ported over from EE yesterday.I have installed the Three app, when I click "go to account" it asks me to register, so I put in my phone number, email address, choose a pa...

Doug by Fledgling
  • 6529 Views
  • 6 replies
  • 1 likes

Ian

I want to but a 7 day roaming add on to start on the 12th October.I clicked on the link and it just went straight to 'Added' or something similar, So I removed it straight away.How do I buy this (7 days for £10) to start on a selected day, rather tha...

IanH by Fledgling
  • 1724 Views
  • 2 replies
  • 0 likes