Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Missing my payment

I get the SMS on 30 Sep and said I need to add on new data pack , so that I through HSBC to paid £15 already. But  your company stop my service, and login the 3 apps also not show my payment and my new plan. Why ? I am so disappointed for the service...

AEwong by Fledgling
  • 4547 Views
  • 6 replies
  • 0 likes

Account ownership

Hello doesn’t anyone know how I can change account ownership? I have my friends contract in my name and I wish to transfer it to hers. Including direct debit. 

Upgrade in store.

I was sold an upgrade in a 3 store yesterday. As I left the sales assistant gave me a bag with boxes of items that I did not purchase.  The Shop was closing and I was unable to go back in and question why and the receipt.Has anyone else had the same ...

Suzywoo by Fledgling
  • 1486 Views
  • 1 replies
  • 0 likes

Absolute mess

I've received an SMS saying there would be an update on the Three services between 28th of September and 1th October 2023. Meanwhile my add-on finished so I went to the app to top-up as usual. The new app requires a new registration, which after many...

Account registration

Anyone else found that they can only register ONE account. I have three internet and one phone account and it will only let me register the phone. It tells me that my number is not recognised (not a three number) when I try to access ant of the inter...

Janis by Fledgling
  • 1382 Views
  • 1 replies
  • 0 likes

Best solution Kim

I have just added the 3 day EU roaming pass for £5 and was wondering when does the 3 day start when i turn on data roaming? If I turn on roaming half way through a day does it start from that hour or is it 24 hours 12am to 12am?

Kimbo64 by Fledgling
  • 1473 Views
  • 1 replies
  • 0 likes

Historical mobile phone contract documents required

Hi there, I need someone to point me in the right direction. I have an iPhone 12 pro 256GB that I took out on contract about 3 years ago. Since then, I am trying to locate the contract documents or purchase order. The mobile phone has sicne been mine...

fai1200 by Fledgling
  • 3607 Views
  • 2 replies
  • 0 likes

No ESIM email, now no service.

Received an iPhone15 from Apple today.i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and coul...

Dieard by Fledgling
  • 21042 Views
  • 15 replies
  • 1 likes

NO longer have access to email

Hi, I have to reregister for the three app due do the upgrade (or whatever was done) to the app.I no longer have access to the original email address that was used when I first joined 3. What can I do?Thanks in advance

FF by Fledgling
  • 5394 Views
  • 1 replies
  • 0 likes