Accounts and services - Get support for Three services

Further credit checks on upgrades

Three are awful and I've got my PAC code to leave already, three have gone downhill and backwards in life, while screwing all their customers over especially the loyal already customers especially with the likes of upgrading. Personally I had a phone...

Best solution Still unable to access three website or My3 app

Hi can anyone of three technical team tell me how much longer this issue with my3 app & website is going to take? Because still unable to access either to topup & keep an eye on my account when needed. This getting ridiculous & very annoying now. If...

Issue with refund (my3 pay)

way back at the start of the year I was charged for an app through 3pay that was £40 - I requested a refund from Apple which was approved and they stated it had been refunded via the way I paid - Three have been saying since April that they will inve...

Three app and website

Does anyone elses app just not load. Cant even log into my account t on the website either and eveb when trying to browse offers it doesnt work

Unable to view account, and now unable to log in. Ongoing for over a month.

Hi all,Pay monthly customer here, with Three for 2 years as of today - and probably won’t be for any longer if this isn’t fixed.I’ve currently got an issue logging into My3. Both on the app and on the webpage. If I log into the app, I get an error 50...

Impossible to top up

I have a pay as you go. I get a message saying my data pack will run out. I try the app, which tells me to download a new app. Which I do- when I click on account I get a blank page. when I click on top up it sends me to a digital assistant. When I a...

Payment

Hi, I try to pay my balance which is £10 per month but it doesn't deducted. According to the contract, my account shows should be reduced by 10 pounds every month but ln my account, I don't get reduced by 10 pounds on a time, but when they cut late, ...

My3 associated with my other contract.

I have 2 contracts. My3 is associated with the other contract for my husband. I cant re register with another email as it rejects it. Now ive got an apple watch i cant set up due to this.

Phone has been lost

My phone has been lost couple of days ago. As I did tried to find around but, unfortunately I didn’t find. It was late night and then early morning I called to insurance company and claim that phone which lost. And called to Three company and locked ...

07389131456 number claiming to be Three?

Has anyone received a text from this mobile number (07389131456) before claiming to be from Three? Today, a couple of hours after I used instant chat to communicate with Three on their website, I received a text from this number asking about a survey...

Account and services

Conversations