Accounts and services - Get support for Three services

Roaming alert from Three with Mobile data and Roaming off.

If I receive a message while in EU even though Roaming and Mobile data switched off - so how/why could I receive it? - Three charges £1.67 plus VAT for that day. The only way I can enjoy free wifi in EU without incurring Three charge for incoming mes...

Calling abroad direct from yr phone

I want to call abroad direct from my phone it isn't working, I did increase the spending limit still the same.

No reception, I want to cancel contract but got asked to pay Ower 500£

Like In title, is there any way around it, I'm stuck on this contract for another 1.5 years and I don't hawe reception in my new house, I don't think that people's should pay any fees, I'm paying for serwices and I ain't receiving any why can't I ju...

Credit check didn’t passed for upgrade

Hi, I tried to have early upgrade last month, my contract comes to an end on 9th of November 2024. However, I didn’t passed credit check. I’m not sure why as I’m with 3 since 2012. Never had a problem to have upgrade before. Is that a new thing? So w...

My plan

Hi I need help my contract finished in August which I paid and just had my bill come through and it’s still saying the same amount when I don’t need to pay that amount again as my contract should be finished what do I do and do I need to cancel my co...

Server Error

Hello. Today I paid twice for a £13.50 data pack and once for a £10 data pack for my number and each time it shows me the same error. So far you have charged me £37 and nothing works from the data pack I paid for. It shows me Internal server erro...

Help please

Hi everyone Can't get to speak to a human But a contract is missing on My3 so I can't see bills or when my contract ends I keep logging in to the account by the handset but it still doesn't show missing contract any ideas what to do before I go to th...

Your call cannot be continued

Hi have this message can't make calls or send texts and data not working for past 6 hours and can't get hold of 3 thanks

PAC code request results in unexpected 'out-of-allowance charges'

Hi,I have about 2 weeks left on each of 4x Three SIM only contracts I have for my family. I plan to switch away from Three and so have requested PAC codes.The automated Three response states that I have to pay the remainder of each contract which is...

Can’t top up

I’m trying to top up my account. I put my card details but it says that my card doesn’t work. I’ve checked so many times and my card DOES work. I can pay for any other stuff online, but three keeps telling me that I need to try another card since my ...

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