Accounts and services - Get support for Three services

Yet another customer who can't make a return

I, like many many other customers here, am caught up in returns nonsense. I cancelled a handset a month ago during the cooldown period, and was told to wait on a jiffy bag. No such bag has ever arrived.Over the last few weeks I have made two phone ca...

Can’t login to my3

Have anyone had this issue or know how to sort it I was a 3 customer about a year ago when my plan came to an end I went with Vodafone on a 12 month contract that ended and I have gone back to 3 as it was a better deal and kept my same number. My pho...

Shaunpea

I have been reading fair usage data and people being charged with hardly any use. This happened to me in August 23. I never got a reply from an query and never pursued it but i believe i was overcharged £50+. How can i have this investigated please. ...

Unable to cancel my contract but still getting bill

Have tried to cancel my contract but I am unable to as of last week my bill is still going up at the moment it stands at over £200

Options to select to speak with an agent

Please can someone kindly help me with options to select while ringing Three to speak with an advisor? I need to speak with an agent urgently

can i merge 3 and 14 day go roam?

Hello, i'm travelling to Poland from the UK soonwe are driving through France,Belgium, Netherlands,Germany and Poland.The total trip is 17days I have a pay monthly sim that was purchased before the introduction of inclusive go roam days.(i'm not lo...

Best solution Mick

HiDoes the daily £2 roaming charge apply for using UK Three SIMO phone in the Republic of Ireland?Can't find a definitive answer anywhere.Thank you

How to cancel second plan

Hi, I have 2 plans, relating to 2 different phones. 1 is sim.only. I pay for both plans by direct debit. I now want to cancel the sim only plan. How do I go about this? Is there a number I can call to speak to someone. Thanks

Out of allowed costs

I’m having extra out of allowance costs but I have no idea what it’s for because I haven’t called anyone abroad or texted anyone abroad and I’m not sure what it could be

Best solution Complimentary Motorola Moto G04

I received a text message from Three offering the following: "As a valued customer, we want to ensure you stay connected once our 3G network shuts down in your area from September 2024. You can request a complimentary Motorola Moto G04 by completing ...

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