Accounts and services - Get support for Three services

Roaming in Hong Kong and Japan

Hi guys, Roaming question, can't figure it out, sorry!I've got Three Advanced 100GB, start date 25/05/2021Is roaming included for me or do I have to pay?'Go Roam chargesIf you joined or upgraded after October 2021, depending on your plan, you’ll have...

Value airtime 24M convert to E Sim

Hi I have a 24 month Value Airtime contract and pay for a phone separately, I am getting a work mobile soon and would want to convert this contract to an e sim and gift the device to someone else. So that I can have my personal number and work number...

No DPD email - on tracking information - new order for device

Hi, i have placed an order on the 8/10 and was told that the device and the sim card to arrived on 17/10. Called three, and the only answer i get from the personel is that, delivery has been initiated, please contact DPD. I do not received any tracki...

I can’t log in

I can’t log in. Just keeps losing or shows error 500

Charge to bill service

Can someone tell me why I keep getting an error message when trying to charge to bill on Xbox. It worked a few weeks ago but not now

RIP off charges abroad

Hi is there a cheaper way of using your phone abroad I am on holiday in turkey and am being charged £5.83 a day that’s over £40 a week that’s more than my monthly contract. If there isn’t a cheaper way I will be looking into other networks in January...

Unable to check my account refresh date

I can't access my plan, my internet has been used and l can't find out when it refreshes.

Bills

My contract is finished in October.and three send me bill after finished the contract

Alternative to 7726 for reporting texts?

Does anyone know if there's an non-short code alternative to the 7726 number for reporting texts? The problem I'm having is that the texting app I use insists on using the country code (+44) in front of numbers that it pulls from the Contacts app.. T...

I need to check my add-ons have been removed

Hi. I added an add-on to my account last month so that I could make a one-off international call, and I want to make sure this has been removed from my account so that I am not billed for this again. How can I check this?

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