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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3921 Views
  • 0 replies
  • 9 likes

New account verification method from three support

Hi,I got a call from Three and staff on other side ask me to verify my account. I provide my details and then she said I will send a 4 digit code to your mobile. This was something new for me. When I ask that why to provide code sent on my phone then...

random by Fledgling
  • 919 Views
  • 2 replies
  • 1 likes

Best solution Can't top-up

Today morning started with a message from Three they can't take money from my card (top-up every month)I deleted my plan, created new (the same), try to add my card and pay, and they continue saying something gone wrong. I have enough money on my ban...

Tunchik by Regular
  • 1022 Views
  • 4 replies
  • 0 likes

***@***.com

I need proof of blacklisting and proof of usage, i mail so many time to proofs@3mail.com but no response from three side. 

Changed to Three/Vodafone.

I cannot believe how brilliant Three have been. I transferred from O2 after nearly a year of constant problems, will never use them again. Tried Lebara, that did not work, left after a month. From the day I ported my number over to Three the whole pr...

DavidH by Fledgling
  • 744 Views
  • 2 replies
  • 3 likes

Phone taken out in store

In December someone went into a 3 store and took out a phone contract in my name using my address, but with a different account number and sort code. 3 have since said it was me that went into store but can’t provide me with the store I apparently we...

Cafe Nero reward code

Hi,I’m new to three rewards. I clicked on the reward for £1 cafe Nero drinks for this week. The code generated however it’s locked and says already claimed which I haven’t. 

Rsgr by Fledgling
  • 722 Views
  • 1 replies
  • 0 likes
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