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Conversations

Can't top on 444

Trying to buy a data pack by calling 444. The robot is getting stuck on a loop saying "please enter the number you're calling about". I enter my number correctly and we're going round in circles being told to input my number over and over until it ha...

Rasdor by Fledgling
  • 665 Views
  • 1 replies
  • 0 likes

phone being suspended while abroad

I just received the following text:Our records show you've been roaming in our Go Roam destinations for 2 complete months or more and are in breach of our fair use policy.Unless you use your phone in the UK by 23/05/2025, your roaming services will b...

How to set up auto renew on App?

Auto renew - how do I set up auto renew. New to 3 and am currently in Europe. For the life of me can’t work out how to do this on the app. Just want to set up auto renew for the plan I have so have seamless use. Help please!

Biddy by Fledgling
  • 1035 Views
  • 1 replies
  • 0 likes

Cancelled Account paying twice for cancellation

I have had multiple emails from three regarding an overdue account which I first received on 09/09/2024 saying I owed £67.24 which I did not see at first but this is an old account which I do not use so I wouldn’t have been waiting for it, then on th...

AM2 by Fledgling
  • 548 Views
  • 1 replies
  • 0 likes

Moving from Vodafone to 3UK

Hi there i need some help with asking.. what happens to my package that i paid for on Vodafone will it be transferred to my 3uk sim when they move my old number to 3uk..or will i lose the Vodafone data pack..?

Roaming allowance for USA

Hi.when I bought my plan it offered 12GB roaming. However upon checking via the 3 app it only provides 6GB roaming allowance. is this an error or have I been mislead?

PhilXian by Fledgling
  • 543 Views
  • 1 replies
  • 0 likes

DATA ADD ONS NOT WORKING

I bought the simcard in Hamburg. And it has 12GB/75GB . Meaning I can use 12GB abroad (Roaming). I finished all 12GB and I top up the 10GB plan. And its not working. I tried to top up again Unlimited GB for 14days. And still not working. Please help ...

Three customer service a joke!!

Came on to make a payment I was outstanding due to payment date change on my device plan and 57 minutes later still no link sent to me to take it!! I tried on app first but that kept saying something was wrong then chat bot sent me to wrong departmen...

Best solution fuze forge scam

I’m honestly beyond frustrated right now. I’ve got an £18 charge on my Three bill for a Fuze Forge subscription I NEVER signed up for. I didn’t click any link, didn’t agree to anything, didn’t even know this service existed until I saw the charge. An...

DeeZnts by Fledgling
  • 1885 Views
  • 3 replies
  • 0 likes