Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Best solution Cancellation help

Hi, I unfortunately need to cancel my account as I moved and there is no 5G here so my 5G hub is no longer viable. I can't figure out which returns form I need to be able to send my hub back so if anyone can advise me I would greatly appreciate it. I...

Best solution Basket

I was looking at my three app and noticed something in the basket. I didn’t look carefully and just deleted it, assuming it was an upgrade I had been discussing with support a few weeks ago. Now I’m wondering if every month the amount I pay is added ...

PJG2025 by • Regular
  • 1124 Views
  • 1 replies
  • 0 likes

Roaming nightmare

Currently in spain from uk, cannot get internet access without wifi. Data roaming selected. Have got data passes but can’t access internet

Cannot view my queries

Very frustrated with Three and been having lots of issues. Every time I spend hours on customer support chat they send me an email saying the issue was raised and a ticket has been updated.1. Cannot click the link in email - firefox blocked it as mal...

EJ_Kuosa by • Fledgling
  • 1093 Views
  • 2 replies
  • 0 likes

Canceling a upgrade

I upgraded my account last night about 7pm by mistake I have been trying to cancel but I am getting nowhere I went on chat and was getting sent to one department after another eventually after over 2 hours trying to get it sorted I was told to try ag...

Jim0712 by • Fledgling
  • 785 Views
  • 1 replies
  • 0 likes

not good from three sales?????

my plan is up for renewal so I started looking and saw a iphone 16 128 gig storage, upgraded to 158 gig data/month unlimited phone and text plus some benefits. for my iphone 12 ive been paying a few pence over £38/month while this deal came in at a f...

Declined text payment

Hi, I have just tried to pay for something using the text service where it charges me £5 but it was declined. also, I have cancelled my broadband hub and have received an envelope etc to send it back, can you tell me why I need to do this when my con...

Three

Someone called me today and pretended to be a three employee, I don't know if it's real or not, I think it's a scam. The phone number is: 02*********

Petrisor by • Fledgling
  • 907 Views
  • 3 replies
  • 0 likes