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Conversations

Contract cancelation

my contract with three network has ended and i called to say i won't be continuing with my contract. i had cancelled and moved to another network.however, i have now gotten a notification about a bill for the month.i have been trying to get through t...

Vic1 by Fledgling
  • 1104 Views
  • 17 replies
  • 0 likes

Best solution Physical bill with address and name

Hi,I’m a Three prepay customer and I’d like to get a physical copy of a bill or statement that shows my name and full address. I am a prepay customer with a 120gb data-pack. Hope it should include:My full nameMy addressMy Three number/account details...

Best solution Incorrect 12GB fair usage texts and roaming charges

On unlimited data package.  Arrived in Thailand and turned on phone and mobile data.  Within a few minutes received a text saying I had used 80% of data allowance, then a few minutes later a text saying I reached 100%.  No way could I have used 12GB ...

Best solution Roaming in Malaysia

Been a customer for years and renewed my advance plan in Sept 21. This has included Roaming in Europe and rest of the world. I have a potential trip to KL for 5 days and spent ages trying to get answers whether my roaming was included. The agent said...

Anonymous by Not applicable
  • 634 Views
  • 8 replies
  • 0 likes

Best solution PAYG SIM Disconnected

I’d welcome any advice on the following…I received an email from Three on 24 October informing me that I had not used a PAYG SIM for 180 days and that unless I made a call/text before midnight THAT DAY the number would be deactivated the following da...

SIM-Card by Fledgling
  • 507 Views
  • 2 replies
  • 0 likes

Payment error

My payment didn’t go through for an auto renew data pack, I accidentally had “in app purchases” disabled, my account says i have the data pack so i cant renew manually 

Nic3010 by Fledgling
  • 291 Views
  • 2 replies
  • 0 likes