Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Three chat support not fit for purposes

Hello everyone,Has anyone used the chat support recently and realised it's really not fit for purpose? I have been a customer of Three since leaving school with everything fine until the last year or so when I was forced to use it on multiple occasio...

jj10125 by Regular
  • 503 Views
  • 5 replies
  • 1 likes

Website error

I bought a 90 voucher and tried to purchase the unlimited data pack 3m.The website  failed many times in various ways.   I now have a 30 day unlimited and £55 balance on my account.  This is not what i want.  Who can convert this to a unlimited data ...

Mosaic1 by Regular
  • 361 Views
  • 5 replies
  • 0 likes

MY ADDRESS DONT EXIST ON DPD

I have a order for upgrade placed on the 30th of January 2025 and ahead of the delivery date I was looking into the dpud website And notice that my door number is not existing s this is a new postcode I try to contact the customer service and again n...

OCJUNIOR by Fledgling
  • 222 Views
  • 1 replies
  • 0 likes

One-time Passcodes

Hi there!I've recently upgraded to a new number, and cancelled the old one. However, when I try to log in to my Three app, the number associated for the one-time passcode is the old number so do not receive the SMS. I've already updated my account de...

3Bee by Fledgling
  • 184 Views
  • 1 replies
  • 0 likes

Three trade in - still no payment

Renewed my contract end of Nov 2024 and opted for the £300 cashback offer and recycle for my old device totalling £453. It's now February and still not received any payment. Ingram received my device on the 6th December and I never received a conform...

Fake calls from THREE

I am getting calls from 'THREE' 07********* and emails from promotion@threeuk.services offering new SIM only contract that is too good to be true - Don't be fooled 

juanst74 by Fledgling
  • 206 Views
  • 1 replies
  • 2 likes

Three + locked me out after porting in number

Hi all,I changed from one three contract to another (not upgraded), so had to port out and in my three phone number to keep it. Now I have my number back on the new sim, I cant log into the Three + app or register a new account, even though my number...

Lois14 by Fledgling
  • 249 Views
  • 2 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors