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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3530 Views
  • 0 replies
  • 9 likes

Name Change on Broadband and Mobile Account

Hi there. I have emailed the proofs@3mail.com three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account.This situation is unique and sensitive and I don't want to through it ag...

How to find last chargeable usage on my account

I’m attempting to find the last chargeable usage on my account so that my account isn’t cancelled beyond the 180 day window, but the usage listed at https://www.three.co.uk/account/billing-events/unbilled doesn’t appear to go back far enough so I can...

jeffcole by Fledgling
  • 145 Views
  • 1 replies
  • 0 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by Fledgling
  • 176 Views
  • 3 replies
  • 0 likes

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 116 Views
  • 1 replies
  • 0 likes

Contract comes to the end

Dear all, please can you help.My contract with three is coming to the end the 1st of April, however, I will be abroad until the 9th of April. I am planning to switch to a different provider on the 10th of April. My question is how much would I be cha...

Irina12 by Fledgling
  • 225 Views
  • 2 replies
  • 0 likes

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by Fledgling
  • 347 Views
  • 5 replies
  • 0 likes

Best solution Spare SIM card when travelling

I’ll be travelling for a month later this year, and was wondering what I would do if I lost my phone, since I would not be able to obtain a replacement SIM.Would it be possible to carry a deactivated SIM which could be swapped over and activated in t...

lukecom by Fledgling
  • 286 Views
  • 2 replies
  • 0 likes
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