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Phone bill

I am speaking on behalf of my partner Claire haywood asking why has mycrs refused to set up a payment plan with Claire she can't pay the debt in full but she willing to set up a plan so why is mycrs refusing that

Exit contract

I cannot get out of two contracts which I have spent so so so many hours trying to cancel and sort I’ve written and complained I’ve called I’ve been on the chat for hours and hours and I’m still being billed I’m on a payg now it should all of been so...

Jo1974 by • Fledgling
  • 209 Views
  • 1 replies
  • 0 likes

Cafe Nero £1 code

So, for the last two weeks when I've gone to use my £1 code at Cafe Nero it's saying it's already been redeemed. I know I haven't used it, what's going on? 

Lex13 by • Fledgling
  • 208 Views
  • 1 replies
  • 0 likes

Adult filter problem

My Adult filter is off according to 3. However, I cannot access any adult content. I’ve been on the 3 webchat and they say that there’s nothing wrong their end. I have 3 smart tvs an I pad and an I phone. 3 blocks adult content on all of them. Can an...

MAH by • Fledgling
  • 510 Views
  • 6 replies
  • 0 likes

How to view queries

I have had an email and message that my query has been updated but I cannot find where to access it. A few people have said that the feature isn't working anymore. All I need is my box and label to send off my old phone as it wasn't send out to me an...

JamieB23 by • Fledgling
  • 184 Views
  • 1 replies
  • 0 likes

Upgrade confirmed then cancelled after non answer

Hi, I did an upgrade order this morning and it was confirmed  via email, I work nights so I had went to bed for sleep and missed a call from 03333381001. No voicemail left.  I then get an email to say my order has been cancelled.  I phoned customer s...

Shelstar by • Fledgling
  • 301 Views
  • 3 replies
  • 0 likes

QR code for returning 5G hub not being sent

I’m wondering what is up with the system to generate QR code emails to return 5G hubs.  I contacted Kajal on a customer service call on 02MAR26 and was assured this would arrive in 2 working days.  I then contacted Gufran, again on a customer service...

JayEss by • Fledgling
  • 252 Views
  • 1 replies
  • 0 likes