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Terrible service

My family have been with Three for years.  I recently tried to upgrade my phone to the iPhone 16 with a new sim deal, and the order went through.  However on the day of delivery I got a phone call from a number I did not know claiming to be Three.  I...

90 percent of credit limit message

I've received a 90 percent of my credit limit from 3 I have unlimited texts calls and data when I've only used like 10 gb of data why are they sending me this could this be a glitch I spoke to a member from the live chat and went into the shop they t...

Simon4 by • Fledgling
  • 185 Views
  • 1 replies
  • 0 likes

In app messages from Tree team

How do I find the in app messages sent to me from the Three team> I have had multiple emails saying i should log in the see these messages but can not find any sign of where to find these messages 

lee50p by • Fledgling
  • 162 Views
  • 1 replies
  • 0 likes

Mr

I want a confirmation that my contract expires next month 25 th July. I have chatted with an agent but did not understand my request. Has anybody else had the same problem if so please respond or give me a email to contact them.Thankyou

£50 gift card not received

As of today (20th June 2025) its 137 days since my Three broadband was activated and I've still not received the £50 gift card which was part of the original offer to me and which should have been available 90 days after activation. It appears to me ...

Ray777 by • Fledgling
  • 214 Views
  • 0 replies
  • 0 likes

refund credited back to me?

i'm on pay as you go and i'm leaving to change to another provider and so i called up because i had £35 in credit, i got the refund issued on monday and its now been credited back to me? i've not had an email or a text or anything to tell me why it's...