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Best solution Incorrect 12GB fair usage texts and roaming charges

On unlimited data package.  Arrived in Thailand and turned on phone and mobile data.  Within a few minutes received a text saying I had used 80% of data allowance, then a few minutes later a text saying I reached 100%.  No way could I have used 12GB ...

Best solution Roaming in Malaysia

Been a customer for years and renewed my advance plan in Sept 21. This has included Roaming in Europe and rest of the world. I have a potential trip to KL for 5 days and spent ages trying to get answers whether my roaming was included. The agent said...

Anonymous by • Not applicable
  • 573 Views
  • 8 replies
  • 0 likes

Best solution PAYG SIM Disconnected

I’d welcome any advice on the following…I received an email from Three on 24 October informing me that I had not used a PAYG SIM for 180 days and that unless I made a call/text before midnight THAT DAY the number would be deactivated the following da...

SIM-Card by • Fledgling
  • 480 Views
  • 2 replies
  • 0 likes

Payment error

My payment didn’t go through for an auto renew data pack, I accidentally had “in app purchases” disabled, my account says i have the data pack so i cant renew manually 

Nic3010 by • Fledgling
  • 281 Views
  • 2 replies
  • 0 likes

Best solution Cancel roaming pass

Hi, I ended up buying 2x 3 days roaming passes because I did not see the confirmation and 1st add on was not immediately activated so I purchased another one thinking it did not go through. I only needed 3xdays so I want the unused pass cancelled. Ju...

Max6 by • Fledgling
  • 370 Views
  • 2 replies
  • 0 likes

Best solution My account showing someone’s name

I’m experiencing a very weird issue. My number is now registered under someone name. Even I can use this number and direct debited from my bank for years. In my Three app still showing his detail (Full name/address/email). I’ve tried 5 time to raise ...

Anankhet by • Fledgling
  • 334 Views
  • 1 replies
  • 0 likes

Best solution payment

hi i’d like to change my payment date from the 2nd to the 6th please

lilyp by • Fledgling
  • 396 Views
  • 1 replies
  • 0 likes

Best solution Statement

Hi I need a statement sent to my postal address. I need it as proof of address. Thank you

Naeem by • Fledgling
  • 570 Views
  • 3 replies
  • 0 likes

Three Trade In Scam

I have been a Three customer for over 15 years and I am shocked at this.I recently upgraded to a new phone. As part of that upgrade I for the first time agreed to trade in my previous phone. I was told the value of this was £339. I said for it to be ...

Forza98 by • Fledgling
  • 442 Views
  • 2 replies
  • 0 likes