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Hi I hope someone can resolve my issue its been 2 weeks since I sent marriage certificate and other relevant emails with D O B and postcode. I have seen other members saying it takes too long for this to be resolved hope someone can resolve this asap...

Thank you

I couldn't find an email address to say this directly so I'm hoping the people at Three+ see this. I just wanted to say thank you. I joined Three because the loyalty scheme seemed really good and it had a good price for the tariff I wanted and I have...

Roaming passes disallowed roaming

I purchased a few 3 day ATW passes to use in Australia.  I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.Fa...

Travisty by • Fledgling
  • 198 Views
  • 3 replies
  • 0 likes

Can't understand why I've failed the credit check

Been a 3 customer for well over 10 years, paying by direct debit, never missing a single payment.  Have credit cards, always paid off in full.  No mortgage, home owner.  Full time accountant.  Perfect 999 score with Experian.Tried to upgrade my phone...

Overcharged in the name of services

I have been using Three for almost three and a half years now. Last month, I changed my contract to 120GB. However, when I received my bill for this month, it totaled around £164.87. Upon reviewing the bill, I noticed there was a £148.87 charge for e...

Simon023 by • Fledgling
  • 137 Views
  • 1 replies
  • 0 likes

Can’t pay one-off payment with my card

I’m trying to upgrade my phone and plan, sorted a good deal speaking to an advisor, but when it came to paying a one-off fee for delivery (£4.99) my card was rejected! Tried my partners and my mum’s card, they were also rejected. The advisor asked if...

Can’t get past the last page to order my upgrade!

Trying to get an upgrade and 3 have already ran a credit check which was successful, now I can’t get past the last page where it asks you to just check over everything, despite checking the box and downloading all of the documents. Ive even selected ...

CC23 by • Fledgling
  • 158 Views
  • 1 replies
  • 0 likes
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