Accounts and services - Get support for Three services

Best solution Voicemail security

Hi, I have a question regarding the default security of voicemail. If someone doesn’t have a voicemail PIN set up, could their voicemails still be accessed remotely?

Issue with changing last name

Posting here because I'm getting so fed up, I've been trying to change my last name with 3 with no success since I got married. They don't seem to understand that Polish last names come in male and female variants. I have managed to change my last na...

Issues receiving e-sign document

I can see that a lot of other people are having this issue as well. I understand that the email will resend automatically for 24hrs up to 72hrs when the system will cancel the order. The email address Three are sending the document from gets reject...

Not account owner

Had nothing but issues since joining three , firstly I could only log into the app and not the website, and the response I got from customer services was if you can use the app you don’t need the site. then a few days later I could no longer log into...

Best solution Samsung Galaxy 8 Classic - Delivery Date

Hi. I ordered a Samsung Galaxy Watch 8 Classic LTE yesterday from the Three website, when i ordered it said pre-order, stock due on 14/8. I've checked the website today and it now says Low Stock - order by 8pm tonight for delivery on 9/8 (tomorrow) s...

Best solution Forum account

@JonathanB - Are you able to help?I closed one of my Three accounts and didn't realize that it woud de-link my forum account (@garetc). When I try to log into the old account it asks me to set a username, when I logged into this one it did the same t...

Application unsuccessful, no reason why... Twice!

I've attempted to change my contract in April. Did all the checks, had an excellent deal... Immediately said 'unsuccessful' when staff in store attempted to submit my application. I confirmed I knew no reason why this would happen. They encouraged me...

Three fails to provide return instructions and bag

Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag. This never h...

Best solution How to change my phone number

I wish to change my phone number due high numbers of scam calls. I want have change as soon as possible thanks

In app messages from Tree team

How do I find the in app messages sent to me from the Three team> I have had multiple emails saying i should log in the see these messages but can not find any sign of where to find these messages

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