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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3587 Views
  • 0 replies
  • 9 likes

initial contract

I require my initial contract with Three in 2019, where can I obtain this?I know the date I signed if needed.

TL by Fledgling
  • 147 Views
  • 1 replies
  • 0 likes

Content filter setting ignored

Three mobile contact customer for well over a decade. The whole time I've had the content filter turned off. Recently got three 5G home broadband 2 months ago. The content filter is turned off for that also. This evening I'm being redirected, when co...

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Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...

Cant port my old number to three

What stupid service does three have? I’ve been trying to bring my old number to three from the last 4 days. All it says it technical error whenever I try to do so. I went to Three shop, even they can’t fix it. This network is a joke

Lost sim

Hi all! I am on holiday in Mexico. I seem to have lost my pay monthly 3 sim out the back of my phone case when I switched it to a local sim. Sim is blocked but I was wondering if my friend can pick up an unassigned sim for me in the UK? She is joinin...

Error when trying to transfer my old number

HiNew customer here.I tried to complete the form for transfering my old giffgaff number. After completing it it give me this error : Oops, looks like a technical problem. Please try again.Why is not working?   

Kekulus by Fledgling
  • 188 Views
  • 1 replies
  • 0 likes

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

Name Change on Broadband and Mobile Account

Hi there. I have emailed the proofs@3mail.com three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account.This situation is unique and sensitive and I don't want to through it ag...

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by Fledgling
  • 195 Views
  • 3 replies
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Best solution Spare SIM card when travelling

I’ll be travelling for a month later this year, and was wondering what I would do if I lost my phone, since I would not be able to obtain a replacement SIM.Would it be possible to carry a deactivated SIM which could be swapped over and activated in t...

lukecom by Fledgling
  • 317 Views
  • 2 replies
  • 0 likes