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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3748 Views
  • 0 replies
  • 9 likes

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 57 Views
  • 2 replies
  • 0 likes

Account in credit question.

Hi, I just renewed my contract in April and mays bill was the same as my old contract usually was and I paid in full. Now my bill says is -£13 something, my question is will this just be taken off the balance of my next bill or will it get refunded/d...

Aeraa by Fledgling
  • 44 Views
  • 1 replies
  • 0 likes

Strange three

Hey, I upgraded my plan with device on 5th of this month. But now I realized I got charged for my previous Plan how it will be happen. How I can pay twice for a Plan? 

Refund for the same network local calls

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes.  I would like to request to refund all the amount that has been charged for the local calls. 

MHassan by Regular
  • 90 Views
  • 2 replies
  • 0 likes

Still No Refund

So I have made a few refunds, as I use mobile phone billing. It’s been over 60 days, I have contacted live support and they’re saying no refunds are in process. Despite it being confirmed by apple they were refunded, and to contact my phone provider ...

Duayne by Fledgling
  • 157 Views
  • 6 replies
  • 0 likes

Three does not improve your credit score.

Three has refused to report the fact I pay over £40/ month to any credit union so it’s a big fat waste of time. I am probably going to leave three after my contract ends for a company that will report that I pay my bills on time.i contacted customer ...

Kofogt by Regular
  • 293 Views
  • 13 replies
  • 0 likes