Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Don't Not Recommended

I am writing to formally lodge a complaint against the services provided by This 3 Company Should be Closedown and 3 Network. My recent experiences with these companies have been extremely unsatisfactory, and I feel compelled to bring these issues to...

Google play charges after phone stolen

I have been on the phone to three for two days. My phone was stolen in February and they managed to link my phone number to another google account then spend money that’s been charged to my phone bill. I’ve been getting texts through with them saying...

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 1291 Views
  • 4 replies
  • 2 likes

Unable to add on data

I have pay on the go sim. My data is over now. My validity ends next month. I’m unable to add on data to my sim. Whenever I’m trying to add on, I’m getting a pop up which says ‘another action is in progress; please wait until the action is over’what ...

Order that I haven’t ordered

Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ?? 

Dandel by Fledgling
  • 685 Views
  • 3 replies
  • 0 likes

Best solution Can I change my plan

Hi, I just upgraded my plan yesterday, but I decided I want to change it slightly and I don't know if that's possible that soon. The main reason is I don't want to get pay monthly for roaming allowance which I initially agreed to be included in my pl...

Katia by Fledgling
  • 488 Views
  • 1 replies
  • 0 likes

Unable to use threepay

Hi there, i am unable to use my three pay. i have unlimited spend cap and whenever i am putting the verification codes in to confirm the purchase it is saying that i have reached my spending limit. the same with apple store too. i have never made a p...