Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3582 Views
  • 0 replies
  • 9 likes

Three is absolutely a trap

I am a long term customer for about eight years and I have bought two expensive phones and latest ipad, plus having unlimited package during those terms, so having been paying loads of money to three. Now I am financially struggling and asked three t...

MansuraV by Fledgling
  • 432 Views
  • 2 replies
  • 0 likes

Stilling your money

Had no access to my purchesed data allowence twice this month due, payed £15 for a day. Web site shows a have data allowence but no data work, from the allowence I payed, but mony been taken from money remaining on my account which cost unbelivable. ...

Vlad2327 by Fledgling
  • 629 Views
  • 1 replies
  • 4 likes

new contract

My 3 contract recently came to an end, as an existing customer of over 20 years, I was told that I had to do a credit check to get the new iPhone 15. is this really true, our entire family of 5 have all been long standing customer of 3. If indeed thi...

Olayinka by Fledgling
  • 408 Views
  • 1 replies
  • 0 likes

Bug

There is a bug in the payment page, at least from the mobile app. You can’t select a payment method. 

Payment

Hi there is some money toke by Three from my account ,can i know why?

Elalwan by Fledgling
  • 445 Views
  • 1 replies
  • 0 likes

Three Pay - Issue

What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.Since they updated their website and systems, it has not been working for me. I have had cases open with Boku ...

Cannot pay using three pay

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different...

Mcooper by Fledgling
  • 2791 Views
  • 7 replies
  • 0 likes

How To Disable ThreePay For My Son

I have a contract phone in my name for my son. Recently he has been addicted to a phone game with in-app charges and ran up threepay bills of £200 a month. I called Three to disable threepay, which they said they could not do. I then removed threepay...