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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3727 Views
  • 0 replies
  • 9 likes

50120 Code No presales on UK Three Plus App

Hi, I was waiting for a reward in the Three Plus App this morning fro pre sales tickets at 3 Arena, Dublin. I am a UK customer. I found a code I can send the text "Plus" to and then "Music" to receive codes but says message failed. Is this an Ireland...

Stormee by Fledgling
  • 1259 Views
  • 5 replies
  • 1 likes

Moving to Three with PAC code

Hi,I've recently took out a contract and added a PAC code. I won't receive the SIM until after the porting date, because of when I ordered the SIM + I have a ROYAL MAIL Redirection in place.(Just an quick question)What will happen now? Will my number...

Best solution How to change my name on my account?

Hi so for the past 2 years I sent email to proofs@3mail.com and provided my current information, name, d.o.b address + provided my driver license, passport picture, utility bill and birth certificate and also wrote that I want my name to be changed f...

Cannot register for Three Plus

Hi, After I ported my PAYG number to Pay Monthly, my Three+ access has been removed. I tried registering but get an error that this number cannot be registered. Please advise. 

ssray23 by Regular
  • 924 Views
  • 2 replies
  • 0 likes

Log in

I can’t log into anything on the all or web browser I just get a red triangle saying something went wrong “ we can’t load part or all of the information right now, please try again later or contact help desk,” I’ve done this and the help was not even...

Awxrd02 by Fledgling
  • 524 Views
  • 1 replies
  • 1 likes

System failures of login, registering, porting and DD's.

There have been many posts over the last few days complaining of problems with login, registering, porting and DD's.It's about time one, or more, of the moderators addressed these issues and it is quite clear, that 3 is suffering a bundle of issues.M...

sc1999 by Local celebrity
  • 1854 Views
  • 7 replies
  • 8 likes

50 Cent Pre sale tickets

HiI just wanted to ask as to when will the 50 Cent pre sale tickets be available on the Three+ App. On the ticket master website it says the Three pre sale will go live at 10am so does that mean close to the 10am they will appear on the app too? I ke...

bilal73 by Fledgling
  • 2075 Views
  • 4 replies
  • 1 likes

Mobile broadband number

Hi I can't find the number of my mobile broadband to register online? I have done the steps it says on here but that field is stated 'unknown' for my number? It is also not on any of my paper bills (only my account number is on it). Am I going to hav...

Unable to register for the Three+ Rewards App

I am unable to register for the Three+ Rewards App. Could this issue be with linked to my Three mobile number?I was with Three a few years back and took the number to another network. Im now back with Three (with the same number).When I try to regist...

Nitesh1 by Fledgling
  • 10357 Views
  • 35 replies
  • 1 likes