Our new roaming giveaway is live find out more here!
Give us your feedback about how easy you've found getting ready to roam on the above linked article, and you'll be in with the chance to win one of 10, 7 day Go Roam passes to use in Europe and Around the World destinations. Prize draw open till 01 May 2024

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

Showing results for 
Search instead for 
Did you mean: 


Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Three+ Login

I'm having problems with my login to three and three+, not having OTP texts received from apps, but would like it by email instead if possible?

My3 Impossible To Register

I have Three 5G Broadband and have been attempting to view account details for some time, I have accessed router page to get my SIM phone number, but when attempting to register I am stuck in a loop.I am from the main login page asked to provide the ...

Support Live Chat keeps disconnecting

Has anyone else found that the Three Live Chat for support ALWAYS disconnects recently?Both my partner and I are on Three, and have had a plethora of issues with both our accounts (data cutting out on holiday when limit has not been reached, not been...

amitch by Regular
  • 9 replies

Presale Tickets Not in Three+ app?

Hi. Some upcoming presales are not listed in the Three+ app at all.Please can you let me know what the process is?I can see info saying that the presale codes become available when presale opens but some are not listed in the first place even though ...

Best solution Three+ presale tickets

Hey,I am registered with the Three+ app but am looking to get presale tickets for a show in Dublin Ireland, will I still be eligible for Three+ presale tickets in Ireland if I live in the UK, the show appears in the UK Ticketmaster so am assuming yes...

rowls73 by Fledgling
  • 1 replies

Best solution Can't log in to Three+ any more

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, ...

SGN by Regular
  • 4 replies

50120 Code No presales on UK Three Plus App

Hi, I was waiting for a reward in the Three Plus App this morning fro pre sales tickets at 3 Arena, Dublin. I am a UK customer. I found a code I can send the text "Plus" to and then "Music" to receive codes but says message failed. Is this an Ireland...

Stormee by Fledgling
  • 5 replies

Moving to Three with PAC code

Hi,I've recently took out a contract and added a PAC code. I won't receive the SIM until after the porting date, because of when I ordered the SIM + I have a ROYAL MAIL Redirection in place.(Just an quick question)What will happen now? Will my number...