Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2282 Views
  • 0 replies
  • 2 likes

Next to no Signal in New Flat

I've recently moved and i now have next to no signal at my new flat.I have to sit in one location to get enough 4G to be able to use whatsapp.Do you offer any kind of network booster? or a 4G wifi router i could use?Thanks

App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 787 Views
  • 1 replies
  • 0 likes

No internet connection on mobile data

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 3 Live Chat is not a...

USA and Bahamas costs

Hi,Can anyone tell me how I go about finding out if I will incur any charges for using the data in my plan in USA and Bahamas?

LeArthur by Fledgling
  • 716 Views
  • 1 replies
  • 0 likes

I get worse data speeds than my wife - new sim?

HiI have an iPhone X and the sim in it is years old. My wife has an iPhone XR. We are both on ThreeI often struggle to get data to work especially when on 4g. It shows 4g at the top and is connected but I can't do anything. My wife on her phone right...

Stop the 3G switch off

I have had no end of trouble with my 4G service on my so called home broadband either going off completely or dropping to 3G. There has been no further areas upgraded to 5G within 30 miles so that is never coming. You need to stop the 3G switch off i...

Biobob by Fledgling
  • 1482 Views
  • 3 replies
  • 1 likes

Can’t use phone abroad

Hi, my phone isn’t working abroad and spend cap isn’t working or showing on the app or web so I can’t see if that’s the issue. None of your operators are available either and not having a phone as a single girl travelling on her own is nothing short ...

How do I switch to 3G only on iPhone 13?

4G is extremely congested near me (<0.3 Mb/s download) and no 5G. Customer services told me to switch to 3G (under Settings > Mobile data > Mobile data options) as it should work better but the only options I get are: 5G On, 5G Auto and 4G. Does anyo...

Can we have better updates please?

So I received  message on the 21st June:-"Hello, we're planning work in (postcode redacted) this week. We’re sorry if you experience any network disruption, we really hope you won’t. We expect to finish by 27/06/22. Get updates here 3.uk/p1"Data serv...

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