Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2398 Views
  • 0 replies
  • 2 likes

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

Payg USA

Voice and data worked on T-mobile for 15 days of 18 day holiday - then unable to register on T-mobile network? Support team could not fix it, so unable to make calls for the rest of my holiday. AT&T data was great, but unable to make calls. Support s...

Bisto by Fledgling
  • 1192 Views
  • 2 replies
  • 0 likes

Can’t use internet on data

For a few weeks and now worse than ever I cannot do much on data other than WhatsApp or fb messenger,can’t browse anything,can’t use mobile banking,can’t use maps,I can do everything on Wi-Fi I rang 3 and reset the phone in different options and all ...

SilviaB by Fledgling
  • 932 Views
  • 1 replies
  • 0 likes

How long does it take to upgrade a mast?

Just over a month ago the mast which is closest to my home went offline. According to Three's service status page upgrades were being performed. Following the first week the status page had reverted back to being no issues, however last week there wa...

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Unknown Error with PAC code

Whilst trying to transfer numbers with PAC code (from Virgin Mobile), I got to the switching form and it kept returning "Error Message, Unknown Error". All the info is correct. If anyone knows a fix that'll be great thanks, also as I inputted my PAC ...

Z1ggles by Fledgling
  • 2194 Views
  • 1 replies
  • 0 likes

Data Roaming

Roaming charge £5 each day for unlimited data which has to renewed each day,Why on earth can we not buy for the days away rather than one day at a time, or even a week at a time, month at a time etc.?it seems that other providers are steeling the ini...

1Steve by Fledgling
  • 1768 Views
  • 2 replies
  • 1 likes

Free websites with no data

 Hello, I’ve been using a three sim since a month but I don’t have data on it. However I can enable data and it will connect to 4G LTE. But I cannot use data.But it is normal and it’s not the point of this thread.I can access the three.co.uk website ...

ytbeat32 by Fledgling
  • 716 Views
  • 1 replies
  • 0 likes

Next to no Signal in New Flat

I've recently moved and i now have next to no signal at my new flat.I have to sit in one location to get enough 4G to be able to use whatsapp.Do you offer any kind of network booster? or a 4G wifi router i could use?Thanks

App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 846 Views
  • 1 replies
  • 0 likes
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