Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2424 Views
  • 0 replies
  • 2 likes

Cannot access my data in europe

My husband and I are travelling in Germany.  He has been here for 2 months and all of a sudden he cannot access his mobile data.   He is being asked to sign into a network and then receives a notification that he has used up his data even though on t...

Sladey13 by Fledgling
  • 991 Views
  • 1 replies
  • 0 likes

Best solution LONDON UNDERGROUND WIFI

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ).  However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. ) therefore, as a suggestion - could you imple...

Upload speed restrictions to Microsoft One Drive

Afternoon, do 3 have any restrictions on the upload speed to Microsoft Onedrive when connected via the hotspot on your phone?I ask as I never seem to get more than above 2Mbps in my local area on the upload, yet if you do a speed test the figure is a...

Chris1 by Regular
  • 619 Views
  • 1 replies
  • 0 likes

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

Payg USA

Voice and data worked on T-mobile for 15 days of 18 day holiday - then unable to register on T-mobile network? Support team could not fix it, so unable to make calls for the rest of my holiday. AT&T data was great, but unable to make calls. Support s...

Bisto by Fledgling
  • 1220 Views
  • 2 replies
  • 0 likes

Can’t use internet on data

For a few weeks and now worse than ever I cannot do much on data other than WhatsApp or fb messenger,can’t browse anything,can’t use mobile banking,can’t use maps,I can do everything on Wi-Fi I rang 3 and reset the phone in different options and all ...

SilviaB by Fledgling
  • 946 Views
  • 1 replies
  • 0 likes

How long does it take to upgrade a mast?

Just over a month ago the mast which is closest to my home went offline. According to Three's service status page upgrades were being performed. Following the first week the status page had reverted back to being no issues, however last week there wa...

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Unknown Error with PAC code

Whilst trying to transfer numbers with PAC code (from Virgin Mobile), I got to the switching form and it kept returning "Error Message, Unknown Error". All the info is correct. If anyone knows a fix that'll be great thanks, also as I inputted my PAC ...

Z1ggles by Fledgling
  • 2207 Views
  • 1 replies
  • 0 likes

Data Roaming

Roaming charge £5 each day for unlimited data which has to renewed each day,Why on earth can we not buy for the days away rather than one day at a time, or even a week at a time, month at a time etc.?it seems that other providers are steeling the ini...

1Steve by Fledgling
  • 1789 Views
  • 2 replies
  • 1 likes
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