Accounts and services - Get support for Three services

Trouble creating a new account

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.Now I'm having texts with passcode on, s...

Purchased a data pack but it doesn’t work.

Bought a 30gb data pack for £15 an hour ago. It stopped working ten minutes ago and I got a text saying Hi there,You don't have enough cash credit for 30GB Data Pack.Your current balance is £0.To top up and try again, just log in: three.co.uk/accoun...

International services are a joke

Dear Three. Your international service and information is useless. I contacted you before I went on holiday to see what add ins I could use. As I’m going to a Thailand I was told the go toqm would not work and the data passport would not work by one ...

Auto renew add on?

I swapped to PAYG over a year ago and find it frustrating to have to buy an add on every 30 days, sometimes I go through the process and pay but the payment fails and I have to start again. I have tried to buy an auto renew data pack but I can only s...

System Migration

Was wondering if anybody else in the 3 community is feeling as disgruntled as i am?I had a contract with Hutchison 3G that expired on 9 may 2004 (yes 2004). I have not used this account and forgotten about it over nearly 2 decades then to my amazemen...

Re registering

I’m having problems re registering

help

I had a pay-as-you-go number that I used as my WhatsApp and Telegram number. Now I can't access that SIM card because it's burnt out. Every time I talk to the team, they close the chat on me. I really need that number now. Can anyone help me?

Account registration

I’m trying to register my 3 account. I put my number and email and the places provided but when I click on the register button nothing happens. Can you help me solve this problem please. Your great response will be appreciated. Thanks.@Three

'Register' button not working

Tried to load into My3 app today and was told I have to re-register due to changes. While going through the registration page, I put my number, email and password but then when I hit the register button, nothing happens. Sometimes it will load a Capt...

Why can eSIM only be transferred within hours 0800-2000?

As per $title. Within My3 (which is currently down for maintenance - anyone else experiencing this?) whilst I'm able to request an eSIM swap to a new device, if the request isn't made between 0800-2000 (UK local time), then whilst you receive an emai...

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