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Conversations

PAYG Add-On Still Pending after 2 hours.

How long will it take for my 1 day, unlimited add-on, to go through the system and show in my account. Order ID #202434568AThe money went out instantly, so that side of the system is working (un-surprisingly). Three aren't so crooked as to only grant...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 1338 Views
  • 1 replies
  • 0 likes

Worst customer care

HelloMy phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. ...

usman99x by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes

Getting Charged for data plan but not working

I recently bought the 60GB data plan for £15 and I got charged for it but it doesn’t work at and I also got a message saying I have £0 count balance when I don’t.I’m not sure why this is happening but I am disappointed at Three because I have been tr...

OSM by Fledgling
  • 889 Views
  • 1 replies
  • 0 likes

DEACTIVATED SIM

Hi, Is there anyway I am able to get my number of 10 years back? Three customer services have stated that due it being inactive it has been deactivated. is there anyway of recovering it? 

muddy12_ by Fledgling
  • 1948 Views
  • 3 replies
  • 0 likes

Topped up today - not showing or activating.

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.If I go into top up again, it says I can't do that because "Another action is in progress on your account.....

GmanX by Active
  • 2978 Views
  • 5 replies
  • 0 likes