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This number doesn't match our records. Please try again

Updated App for new version but unable to get access as it states my mobile number doesn't match our records? Went into 3 store they checked the system and everything is as it should be but couldn't help getting access through the app or online now e...

TRC38 by Fledgling
  • 5378 Views
  • 6 replies
  • 0 likes

Operators End Chat Calls - Three Call Centre Scam

Your ‘chat operators’ are ending chat calls in order to not deal with queries. They end calls to send you to the back of queue and leave you re-enter security details, as a barrier rather than dealing with queries. They are not providing any service ...

Best solution New user, SMS woes

Switching from GiffGaff to Three, first of all, the SMS with my number doesn't come through when I put the SIM in, and I have to speak through live chat, then I go to create my account and it won't send me the verification code! What a way to welcome...

MrMe01 by Fledgling
  • 869 Views
  • 1 replies
  • 0 likes

Add-ons expiry dates

How do I know when a 7 or 14 day Go Roam Pass is finished? It is only valid for the month in which it is bought? Or is it when 7 or 14 days have been used?(I'm a pay monthly customer)

Three have lost my phone number!!

My girlfriend, (a long term existing Three customer), went to upgrade her contract through the my three app and got offered a brand new iPhone. She took the offer and got sent an e-sim for some reason which she then added to her phone.During the upgr...

Ridleyss by Fledgling
  • 820 Views
  • 1 replies
  • 0 likes

No tracking number for phone

Hi, I upgraded my phone on 31st July. Said order was complete and I would receive phone today but I’ve never had any correspondence or tracking number and no phone has arrived. Been on to chat 3 times to different operators and chat has just closed h...

Celt67 by Fledgling
  • 881 Views
  • 1 replies
  • 0 likes

How do I make a complaint to 3

  I received an email with a good offer on Friday so today I decided to take it up so phoned customer services who then denied that offer existed and wanted to charge me £20 a month extra, so I made the 30 mile round trip to the store who also said t...

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Daveb42 by Fledgling
  • 2339 Views
  • 2 replies
  • 0 likes

Fraud accounts set up from wifes bank

Hi just had 4 bills for fraudulent accounts opened in my wife and I's name. despite her bank flagging and refunding charges, and K speaking to Three two weeks ago, where they said it will be sorted. I have just spent best part of two hours speaking t...

KB007 by Fledgling
  • 1234 Views
  • 2 replies
  • 0 likes
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