Accounts and services - Get support for Three services

Dreadful new app (again)

I now have 2 phones and 2 emails on my iPad app. While re-registering my phone I activated some setting which means that I chose my phone and log in without logging in! The second phone with my original email address requires email and password to ...

Change my Name on my account

I have been attempting to change my surname on my account, I have sent a cover letter and proof of deed poll as requested. These are also the Instructions on Threes website. I have been waiting over a month with no contact from Three. I called and th...

Couldn’t log in to my account after porting the number over

I was with 3 last year then 7 months ago I switched to Lebara. I wanted to switch back to 3 so I bought a new sim, registered for the app with the new sim number and new email address, then requested the switch. The switch was done this morning and I...

Unable to login to my account since upgrade

Hi,I am unable to access my account on the website and on the app. I already re-registered but when I try to login I get a prompt to verify my phone number by receiving a text, but the text never arrives.I have spoken with a few agents on the chat an...

One account with multiple numbers , Now new update totally disastrous in the making

I have one account with multiple numbers. And had no problem for years. Accessing them. I entered the phone number, entered the password. Bang, I was into the account that I needed to be in to check spending caps, etc.Now they’re trying to tell me th...

Best solution 50GB Preload Data Pack - roam to USA

Hi, I have bought a 50GB Preloaded Data Pack, so that I can use my phone in the USA using Go Roam. One of the prerequisites before roaming is to make a chargeable event such as a call or SMS. However call and SMS are unlimited (free?) within this p...

Request for proof of barring

lost my mobile phone on 28 June 2023 And I have requested for my proof of barring and proof of usage from customer service I have received only the proof of usage after 2 weeks and the insurance company said they need separate letter for proof of ba...

Best solution Unable to Re-Register for weeks now, told its going to be fixed but no idea when

I have been unable to sign in to the My three app for a couple of weeks now, it says I need to re-register, then when I try to register using my email address and current password it says ‘there’s already an account with these details, get in touch a...

Unable to view any of my bills

I have tried online, in My three, to check my bills, but on the Home screen the "Bill History" section is just a static image for me, I can't click on anything. I also tried the mobile app, and I could not find a section where I could check my bills....

upgrade promo for flip 5 disaster journey

ok i get the email offering a flip 5, guaranteed trade in of £300, zero early upgrade and a set contract rate with free ear buds ( woohoo).i had to respond by end of july. so i rang on 26th july to go ahead with deal as the web wouldnt let me in. app...

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