Accounts and services - Get support for Three services

Three pre-sale tickets 5 seconds of summer

Hi, ticket master is showing that there is three presale tickets available for the 5 seconds of summer concert, which go on sale on 12/04/2023. However, when I check the three rewards app I can not find the show listed at all. I am just wondering how...

Loyal customer

You gave a very expensive apple phone and contract to a fraudulent user on an old account. First I was aware was when I received the debt collection notices. You never even checked the address you sent the phone to which was never mine. Now after fai...

Roaming Malaysia

Am i correct in that Roaming is not currently available in Malaysia on a pay-as-you-go can access wifi networks but cannot receive calls ? Is there a way to access voice mail messages during this time ?

Extra Charges - Data Roaming

I’m currently traveling in Vietnam. My account shows high Extra Charges as does my last bill (the latter I expected). However since the last bill period I have been purchasing a Data Passport every day so cannot understand what the Extra Charges are....

New Sim, data pack with unlimited minutes and texts but cannot call without balance

Just got a Sim for my visit to the UK. Never had an issue before. This time, got sim, bought data pack, with unlimited text and minutes. But despite the app showing I have unlimited text and minutes, cannot place a call without the recording sayin...

International

Hello,I am currently in Italy, arrived yesterday. Last week, I upgraded my contract with 3 to make sure to have access to roaming abroad. However, when I arrived, my phone did not connect to any local provider (data roaming is on). I cannot use the p...

New sim

I want to another sim buy my before contract

Free roaming switched off

Anyone else annoyed that free roaming has been switched off. I wasn't aware of this when I renewed my contract last month. I had to renew (upgrade) because my old contract was finishing. Been a 3 customer for many years, but not for much longer. This...

Best solution Switching PAYG plan

Hi, I am on the old PAYG plan and have just seen that the "New PAYG" has packs which are cheaper than the add- ons I currently use. Is there a way to switch plans, as the guy on the chat says I can only keep my number if I switch to a contract, which...

Request to get PAC code from 3

Hi, 14 years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced and my contract ending soon.I've requested a PAC code by texting PAC to 65075 and also called 333 many times, but I didn't get a PAC co...

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