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Contract cancellation

So if I take a new contract out with 3, it's one contract, but two separate DDs...one for the price plan and one for the device.So if I decide to cancel this contract within the 14 days cooling off period...can I just cancel the price plan, but conti...

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What is the process in cancelling my home broadband account given I am only a few months into 2 year contract? 

Callison by • Fledgling
  • 1415 Views
  • 2 replies
  • 0 likes

Bared line

Am writing to know why line has been bared from making and receiving calls after I made my payment 

Nnamdi by • Fledgling
  • 1788 Views
  • 3 replies
  • 0 likes

Impossible to get my proof of blacklisting

I've sent my proof of purchase to <email removed as no longer in use> multiple times now and customer service in chat have been shocklingly inconsiderate and incompetant. I've had over 10 conversations with customer service (And i've saved each trans...

gympsy by • Fledgling
  • 4160 Views
  • 9 replies
  • 0 likes

PAC Nightmare

Please can someone help me as I am getting nowhere with three customer service. I have requested a PAC from three, which I gave to my new provider and the PAC should have taken place on Friday 27th Oct. Unfortunately the PAC did partially take place ...

Best solution Potential Upgrade Scam

Hi ,I keep getting calls from a call center saying they are from Three and I have been selected for an upgrade as special promotion even though I am only 12 months through a 24 month contract. They call from mobile number starting 07451. I have not g...

SimonP by • Fledgling
  • 9393 Views
  • 14 replies
  • 2 likes

Add on added in error

Have tried to top up my mothers Mob - three pay as you go. I chose the wrong option and went for Add on 30 days unlimited minutes and texts instead of cash top up. Can I convert as there is no way she will use £35 worth of calls etc in one month. if ...

Absolutely ridiculous account issues

I ordered 5 PAYG sims recently. I used 5 different names and email addresses but for some reason they were all added to the same account (I assume the first purchase logged me in somehow).Each order seemed to update the account details and change the...

chugabug by • Fledgling
  • 1268 Views
  • 2 replies
  • 0 likes