Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Best solution Kim

I have just added the 3 day EU roaming pass for £5 and was wondering when does the 3 day start when i turn on data roaming? If I turn on roaming half way through a day does it start from that hour or is it 24 hours 12am to 12am?

Kimbo64 by Fledgling
  • 857 Views
  • 1 replies
  • 0 likes

Historical mobile phone contract documents required

Hi there, I need someone to point me in the right direction. I have an iPhone 12 pro 256GB that I took out on contract about 3 years ago. Since then, I am trying to locate the contract documents or purchase order. The mobile phone has sicne been mine...

fai1200 by Fledgling
  • 1792 Views
  • 2 replies
  • 0 likes

No ESIM email, now no service.

Received an iPhone15 from Apple today.i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and coul...

Dieard by Fledgling
  • 9814 Views
  • 14 replies
  • 1 likes

NO longer have access to email

Hi, I have to reregister for the three app due do the upgrade (or whatever was done) to the app.I no longer have access to the original email address that was used when I first joined 3. What can I do?Thanks in advance

FF by Fledgling
  • 3479 Views
  • 1 replies
  • 0 likes

Best solution Unable to log on

I am unable to log on as the message comes I have already account exists on my email I D   

Prabhu by Regular
  • 2094 Views
  • 3 replies
  • 0 likes

Wrong name on account

I just tried to change my address on my account via the chat, only to find for some reason its not my name on the account in your systems. When I log in no other name shows but my own, only my name shows on bills, but I am now locked out of my accoun...

Becca1 by Fledgling
  • 850 Views
  • 1 replies
  • 0 likes

Overcharge on my Three Network Subscriptions

Hi Team,I have been overcharged on my three monthly subscriptions. I usually pay £24.75 monthly basis on just my single-use sim. Please, kindly remove International calls from my package.I would be glad if this can be done as soon as possible.Thank y...

SIM Card

Hello, I signed a contract with one of the tree employees for a SIM card a few days ago and even gave my previous SIM card pack number and emphasized that I want my old number, but unfortunately today, after the new SIM card was set up, I found out t...

02091978 by Fledgling
  • 1654 Views
  • 3 replies
  • 0 likes

Regarding my contract

Just looking for a bit of advice... I am a 3 customer - and have been for over 10 years now. I have reported problems with my phone time and time again to be told - we have to speak to Samsung - samsung have said it can be reported via 3.... anyway l...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors