Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

To many lies

I recently wen to Europe few days and I get charged 121 £ for go roam ,,, its absolutely disgrace,, and the service its so slow ,,, in UK,, never mind,, outside UK,, very disappointed,, I will terminate this contract soon its possible... and go back ...

Flooooo by Fledgling
  • 794 Views
  • 1 replies
  • 1 likes

£150 Cashback Offer - December 2023 (Samsung S22)

On the 14th December 2023 I contact Three to take on an additional new device contract for a Samsung S22 256GB. When I purchased the contract there was a £150 cashback offer on the device after taking on the contract. After the first Month and 2 bill...

SWalsh by Regular
  • 2214 Views
  • 3 replies
  • 2 likes

Three credit

Worst service provider. I had a bad experience which is still not resolved.I have ported my Lebara sim to three during Black Friday sale with a fake promise made my store agent. He promised the gift card and will be activated after 45 days of purchas...

Sinju08 by Fledgling
  • 875 Views
  • 1 replies
  • 0 likes

Data pack use when on holiday

Hi guys, I have a 3 pay as you go phone; I bought a £35 data pack which gives unlimited calls, texts and data for a month, I am going on holiday to Tenerife, will the data pack enable me to use the phone when I am out of the country?thank you

Fitz by Fledgling
  • 1420 Views
  • 1 replies
  • 0 likes

Customer Service, or lack of it!

Hi All, just wanted to share my disappointment at lack of flexibility with three customer service. I have been a customer since 2014. I am due an upgrade on phone from 7 march. Called three and asked could I upgrade now (without incurring the £96 cha...

Mikef by Fledgling
  • 735 Views
  • 1 replies
  • 0 likes

Best solution eSIM - are they here or are they not?

So some of you may know Three launched new plans yesterday and along with them finally came the ability to choose eSIM and with great joy I headed over to the SIM replacement page to be told for an eSIM to contact customer service - so that's what I ...

isn2011 by Regular
  • 6475 Views
  • 14 replies
  • 1 likes

Missing SIM & No Response from Customer Servive

I found that my SIM was missing today. It caused me a LOT of panic because it’s the number associated with so many of my accounts including banking and vital for most of my 2-factor verification. Anyhow, obviously I’ve been unable to log into my acco...

DaniM85 by Fledgling
  • 801 Views
  • 2 replies
  • 0 likes

Miss

I cannot afford to pay my Bill, but I did make a payment of £20.00 yesterday, I can pay another installment of payment on Friday, when I get paid, but I cannot even receive incoming calls, as I have been completely city off! I do apologise. But I wil...

Cannot login to my3 app

Wonder if anyone can help, I cannot login to the my three app on mobile or by pc, I have contacted customer services three times now and not getting antwhere, I have reset the password multiple times and every time the app or website says oops were s...

daca by Fledgling
  • 4015 Views
  • 4 replies
  • 1 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors