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Best solution Can't log in to Three+ any more

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, ...

SGN by • Regular
  • 2315 Views
  • 6 replies
  • 0 likes

Best solution Incorrect GoRoam fair usage texts?

Hi. I have a Pay Monthly plan which includes GoRoam Europe at £2/day. I travelled to France in June and received texts saying that I had used 80% of the 12GB fair usage allowance. When I looked at June’s bill I had only used a total of 3.7GB roaming ...

Softmint by • Fledgling
  • 4586 Views
  • 11 replies
  • 4 likes

Didn’t pass credit check to upgrade

My pay monthly contract is about to expire and I didn’t pass a credit check to upgrade when im coming up to the end of a 3 year contract so what happens to my phone number and what should I do about renewing 

antpanky by • Fledgling
  • 4736 Views
  • 5 replies
  • 0 likes

Device upgrade

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017. If I fail the credit check, is there a way to appeal the decision? Thanks   

Dale2011 by • Fledgling
  • 1879 Views
  • 3 replies
  • 0 likes

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this 

Tormid by • Fledgling
  • 756 Views
  • 1 replies
  • 0 likes

Change of plan

Hi, I would like to change my plan, I no longer need the benifits of the plan I am on so would to downsize to pay less each month.

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Dan9 by • Fledgling
  • 834 Views
  • 1 replies
  • 0 likes
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